Customer Service Associate | Davao | Telco Account

Industry Category	Sales / Marketing	Position	Telesales / Telemarketing
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-24	Valid Until	Valid for a long time

You are joining Sutherland, a global business transformation offering an integrated set of back-office and customer service support .One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients. You are also expected to meet the following:WHAT WILL YOU DO?• Answer inbound calls, e-mails, chats and other web interactions• Listen to the concerns and/or needs of the consumer• Provide accurate support, answers and resolutions to the appeal raised in a professional and confident way• document the process undertaken in each transaction pertaining to the problems, requests and actions• Maintain high level of expertise in computer tools and telephone etiquette skills• Observe the shifting of schedules that is provided to them• Meet or exceed minimum requirements for productivity, availability and quality requirements• highest quality of service is maintained to meet and/or exceed client specifications WHAT WILL YOU GET?• Enjoy a set of Commerce-leading benefits;• Get rewarded while in by the best leaders• Get HMO and free dependent• Employee Referral Incentives• Vacation and Sick Leaves that are paid and convertibleWHAT YOU NEED?• Has a Bachelor’s degree or any equivalent business experience• in sales, marketing, customer service and/or applicable administrative experience• AT LEAST 6 MonTHS OF BPO EXPERIENCE• Ability to display excellent knowledge of written and verbal communication in English• Proficient reading skills required• Ability to present information clearly, listen well, influence and persuade• Sufficient knowledge in computer and other technology tools (as needed)

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.