I. Job Summary
The Store Head reports to Operations Manager. Oversees and is accountable for total store operations by ensuring maximum sales and profitability through customer service, inventory, marketing, and sales, managing operating costs, and people development.
II. Duties and Responsibilities
1. Ensures that policies and standards are implemented
2. Customer service management
3. Training and development and management
4. Accountable for store target achievement
5. Manage and control store expenses
6. Inventory Management
7. Profitability
8. Facilities and fixed assets management
9. Risk Management