Customer Service Representative

Industry Category	Sales / Marketing	Position	E-commerce
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	16000-20000 PHP / Monthly
Updated Date	2022-09-24	Valid Until	Long-term validity

Who we are:

SmartBite is Southeast Asia’s fastest growing Food Tech platform enabling corporations and offices to digitize how meals work. We provide the freshest food from the best suppliers and restaurants optimized with our technologies and bringing workplace canteens into the 21st century.

SmartBite started in Malaysia and further expanded to the Philippines, and now Singapore. Our mission is to cater every workplace with the highest quality of food along with the best quality of service.

Job Summary:

As a Customer Service Representative, you are responsible in providing support to customers by answering their queries and resolving concerns at the quickest way possible.

Key Responsibilities:

Handling Client Action Task Force - for inquiries for Same day DeliveriesHandling various CSR platforms such as social media, emails, etc.Handling customer request on account or update on their ordersCreating and endorsing incident report or complaint reports regarding SmartBite services to provide immediate solutions.Recording and properly documenting all customer concernsManaging customer reviews/feedback sectionHandling any outbound or inbound calls as deemed necessary for project completion

Qualifications:

Candidate must be a graduate of any 4-year courseAt least one (1) year of work experience in Account Management, Project Management, Customer Service, or E-commerceComputer literate with familiarity to MS Office or Google WorkspaceExcellent customer relation skills and effective communication skillsHighly organized and keen to detailsPossesses logical thinking with strong analytical skillsAbility to work effectively both independently and as part of a team and has the initiative to improve and develop oneself.

We are a customer-first company that works with selected caterers and restaurants to provide our customers with the best possible dining experience.Our mission is to enable everyone to easily order catering online.Our company valuesTransparency. Prices equal to our vendors. No markups.Safety and Hygiene: Our vendors are professional and they enforce safety.Cost Control: We provide visibility to companies on how much they spend. No more politics and full transparency.Feedback and data: You will be able to check previous customers' feedback and other variables to decide which vendor is the best for you.Account management and customer service: We are obsessed with our customers’ happiness and we always look for improving our customers’ experience.