Assistant Audit Manager (Aftersales Warranty Administration)

Industry Category	Accounting / Finance	Position	Audit & Taxation
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Valid for a long time

After Sales Warranty & Audit

Samsung Electronics, Taguig, National Capital Region, Philippines (Hybrid)

Job Profile Summary

Approve requests of the warranty and return based on standard check logic.Set unit costs of new service partners' and secure service soundness through checking and analyzing data.Count, manage and improve service cost, internal labor costs and related expenses.

Job Description

1. [Soundness management] Identify an issue by analyzing approved service cases.

2. [Warranty and return approval] Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.

3. [Unit cost management] Examine whether a new customer’s contracted cost for each product is appropriate.

4. [Credit management] Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.

5. [Managing service costs] Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.

6. [Understanding inspection logic] Find out if there is something wrong with the approval logic.

7. [Audit] Execute audit on partner operations and suspicious claims

8. [Reporting] Weekly, Monthly reporting of audit findings, warranty closing

9. [KPI Management] Manage KPI through regular reporting, identifying trends, and execute actions for improvement if needed

Job Requirements:

Bachelor’s degree in business / finance/ accountancy / engineering or other related coursesCPA is advantage but not requiredMinimum of 2 years related work experience in warranty, audit, or financial reportingPreferably with SAP experience / exposureMust be customer service oriented, data driven and have strong analytical skillsMust be familiar on how to make presentations and use MS Excel (pivot, VLOOKUP, etc.)

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.Solutions founded on QualityWith Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.