Drives Team Performance and achieve teams objective, scorecard, Key Performance Indicators (KPIs) as determined by managementOverall responsible in supervising, training and development, safety, and welfare of the designated team.Ensures compliance with all company rules and procedures and departmental work instructions, processes, and systems. Etc.Set measurable and realistic KPIs, work standards and expectations, where appropriate, in line with company objectives and monitor and communicate these and progress against same. Regularly review, review and re-issue as required. Take corrective action where appropriate.Ensure structured and planned training and development for self and team to maximize skill levels, flexibility, absence cover etc. Provide timely and constructive feedback to the designated team.Ensures timely, full and accurate communication given by Management including Human Resources initiatives.Keep Operations Managers and other relevant managers, supervisors or head on relevant matters, problems, and requirements.Ensures regular team briefings are held together and timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties.Perform other duties which may be required by management from time to time.
Personiv is a trusted outsourcing provider with a 30-year track record of innovating solutions. Our goal is to provide an adaptive talent workforce to amplify team productivity. From repetitive tasks to specialized skills, Personiv productivity professionals boost efficiency and profitability for the companies we serve.MissionTo build partnerships with companies who want cost-effective solutions to improve productivity and profitability.VisionWe believe talent is the solution to all business challenges and on-demand access to talent is the ultimate competitive advantage for businesses who need the flexibility, efficiencies and scale outsourcing provides.What Makes Us, UsEfficiency - Efficiency is ultimately what we deliver to clients both in terms of the ease with which we help companies leverage our outsource services and the cost-savings they get because of it. Quality - For us, quality begins and ends with our people. We work to recruit and retain best talent so that we can deliver top-notch solutions for our clients, and our ability to consistently deliver high-quality work in both core and new lines of business. Ingenuity - One of our greatest strengths is our ability to evolve and adapt to capitalize on new opportunities. We embrace change, explore possibilities, and never close the door on an idea or line of business without first understanding how it can impact our business and long-term vision for success. Pride - We take pride in our people and they take pride in us as a company. Ultimately, we work at the discretion of our clients, but take great satisfaction in the opportunities and environment we provide to our employees. We are passionate not only for our work but also for the culture and success of Personiv as a company. Service - One of the key differentiators for us at Personiv is our flexibility and versatility. By working with our clients, to create custom solutions for their business, we not only help them address their current challenges, but also lay the foundation for a long-term relationship. Confidence - With over 30 years of experience in the BPO space, we have an extensive history of working with our clients to help them meet the evolving needs and requirements of their business. Buukt from this rich history is the belief that we can find and deliver the specific talent companies need, regardless of industry.
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