JOB SUMMARY
The role focuses in the customer payment monitoring and reconciliation to ensure that payments are accurately and timely posted in the system.
DUTIES & RESPONSIBILITIES:
Does next-day batch upload in the system for payments that are not posted in real-timeReco
nciles actual payments posted in the system versus payment report file sent by payment channelsManually matches unrecognized payments to correct customer accounts on a daily basisGenerates accounts with overpayment/excess payment and processes the refund accordinglyMo
nitors docu
ments coming from branches that are related to over-the-counter payments which includes but not limited to official receipts and Cash Receipts Hand Over Sheets
-Acts as shifting cashier to accept over-the-counter payments
-Ensures that customer concerns are being attended promptly
-Postings of customer payment from field collections
-Perform other related task that may be assigned from time to time
JOB SPECIFICATIONS:
College graduate with a degree in Information Technology, BusinessAdministration, Finance or any related fieldWith at least one (1) year work experience in customer payment processingExcellent oral, written and interperso
nal communication skills, Planning, Problem Solving and Organizing, Self-Management, Research, and Innovation Payment Analysis, Customer Service Critical Thinking Skills, Negotiation Skills, Basic Leadership SkillsBasic knowledge in banking transactions, budgeting, customer service, and accounting entriesPeople oriented and result driven, team player, willing to learn and apply learning techniquesProven ability to work under pressure, able to multi-task and work in a fast-paced environment, keep co
nfidential information in co
nfidenceKnowledgeable in MS Excel, Word, and Power Point Presentation
AEON Credit Service (Philippines) Inc. is a newly established financing company. It is affiliated with AEON Credit Service Co., Ltd., a diversified credit company and a member of the AEON Group, a Fortune 500 listed corporation (Rank 133, Y2011) and one of Japan’s biggest retailer group.Vision:To establish AEON as a leading brand in consumer finance and service industry by providing excellent customer service.Mission:To provide a wide range of consumer financial services that best meet customer needs and we are committed to service customers to enhance their lifestyles through our products and services.Please see related AEON Credit Group websites:-Philippines http://www.aeonphilippines.com.ph/- Japan http://www.aeoncredit.co.jp/aeon/eng/index.html- Hong Kong http://www.aeon.com.hk/wps/wcm/myconnect/aeonweb/EN/- Thailand http://www.aeon.co.th/aeon/index_en.asp- Malaysia http://www.aeonmalaysia.com.my/