Above average English communication SkillsWilling to work o
nsiteWilling to work during weekendsExperience in a phone ba
sed role taking a high volume of inbound calls. Preferred experience in working to sales targets and KPI’s.
Your Role Purpose & Objective
• enable effortless home improvement through supporting tradies to build and expand their businesses.
• follow up on inbound enquiries that come from tradies that request more information about joining the business platform, communicate the key benefits of the web based advertising new customers will receive as a member of the business.
• You know you are successful when you are converting a high volume of customers, meeting and exceeding targets and KPIs, you’re able to use your expertise on the business product to leverage higher sales conversion rates and revenue.
How you will add value
• Meeting and exceeding daily, weekly and monthly KPI’s and sales targets (essential)
• Making a high volume of outbound / inbound phone calls (essential)
• Explaining the key benefits of business with potential clients
• Handling customers objections (essential)
• Closing the sale and signing up new members
• Developing and maintaining accurate product knowledge
• Liaising with relevant internal departments to ensure that client’s needs are met
• Effective note taking on all client interactions and input into CRM system
Competency Level
Functional Competencies
● The Sales Experience: Proactively maintains own sales pipeline, driving personal sales to meet targets
● The Service Experience: Speaks with genuine enthusiasm and confidence about the business brand and product, following the script
● Sales Management Operations: Follows sales touchpoint process, adhering to QA process
● Sales Drive: Motivated to achieve sales goals and targets
● Sales Resilience: Remains focused on work when under pressure, showing an optimistic approach to work
Behavioural Competencies
● Communication: Speaks clearly and audibly, checking for understanding
● Relationship Building: Connects and develops rapport with others to build and maintain good working relationships
● Planning / Organising: Plans and prioritises own tasks and activities to meet targets
● Commercial Acumen: Understands how the business operates and makes money
What we value
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
For faster application processing, apply for your desired position through this link: www.bit.ly/ACQJobPortalForm
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.