BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia
ROLE PURPOSE:
Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.
This role focuses on:
Driving, mo
nitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitabilityPerforming necessary functions for all digitally enabled servicesEnsuring co
nsistency in execution of Brand of Service Standards when dealing with customers (internal or external)Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance levelMo
nitoring of store’s co
ntrollable expenses and recommends cost efficiency measures to increase productivity & profitabilityAdhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store enviro
nmentBuilding network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
Success will depend on
Ability to demo
nstrate analytical skills, propose solutions & track progress to improve sales & profitabilityAgility to all o
nline + offline initiatives and can provide insights on its developmentsAbility to mo
nitor and e
valuate implementation of service delivery standards– both o
nline & offlineAbility to handle and resolve o
nline & offline customer feedback with sense of urgency and knows how to escalate complex customer complaintsAbility to analyze store profitability and implement cost optimization measures to maximize productivityAbility to validate gaps, mo
nitor compliance, & can coach on retail operating standards to work towards improving efficiencyAbility to benchmark retail practices and relatio
nship building with mall partners and affiliatesAbility to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
WHAT WE LOOK FOR:
Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.Required skill(s): leadership, management, retail, customer service and relatio
nship management, cashiering, Sales.At least 5 year(s) of working experience in the related field is required for this positio
nApplicants must be willing to be assigned at WATSONS Bislig.Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.1 Full-Time position(s) available.
PERKS & BENEFITS
Opportunities for career progressio
nPaid vacation and sick leavesAnnual Bo
nusGratuity Pay and Retirement PlanHealth InsuranceSales IncentivesProbatio
nary position and direct hire employmentService Loyalty Award
Watsons is part of the Health and Beauty Store chain of A.S Watson, the largest health, beauty, cosmetics, and perfumery retailer in the world. Today, Watsons H&B Asia is the leading health and beauty chain in the continent with successful operations in 13 markets.In 2002, A.S. Watson Group joined hands with SM Prime Holdings Inc., the Philippines' leading shopping mall developer. The partnership brought about the first Watsons stores in SM Megamall and The Podium (Ortigas). Today, Watsons operates 800+ stores in the Philippines serving more than 100,000 customers per day.Watsons strives to ensure that their customers get the best value for their money through monthly promotions, special offers, and continuous consumer marketing programs. Each Watsons store houses nothing but the best brands from top manufacturers all over the world and also carries its own competitively priced, high quality private labels and brands. With more than 1000 brands ranging from medicines, cosmetics, and fragrances to personal care items and general merchandise, Watsons Your Personal Store delivers only the best health, wellness, and beauty solutions to each and every customer.