Success Program Specialist

Industry Category	Sales / Marketing	Position	Marketing / Business Dev
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-24	Valid Until	Long-term validity

The RingCentral Customer Success team does more than engage with customers. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we deliver an unparalleled value proposition to customers, and we’re changing the nature of communications.  

What we’re currently looking for: 

A Success Program Specialist to support the growth and optimization of lifecycle and targeted adoption programs. Reporting to the Customer Success Program Manager for downmarket programs, you’ll connect the dots between teams in Customer Success, marketing operations, and others across the business. You will be a problem solver; optimize for efficiency in program delivery; and enjoy building and improving processes and systems with an eye for customer experience.

Key responsibilities include:

Drive automation and optimization efforts for adoption programs.Coordinate with multiple teams and internal/external stakeholders on program timing, audience generation, and platform considerationsManage task list to launch programs on time and according to specificationsMaintain documentation, reports, and trackers critical to pilot programs launch, maintenance, and processesAssist CS Strategy & Lifecycle Experience team members with data analysis, investigations, and system maintenance

Desired qualifications:

1-4 years of total work experience, with 2-3 years experience in project managementAt least 6 months experience with Salesforce and marketing automation Excellent prioritization and coordination skillsStrong time management and personal management skillsStrong user of MS Office or Google DocsComfortable in a fast-paced, rapidly changing environmentExceptional verbal and written communication skillsBachelor degree required

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

Flexible work arrangement (Hybrid Setup)Comprehensive HMO package (medical and dental)Personal Time Off LeavesPerformance IncentiveEmployee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph 

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunitiesHave read and agreed to our Data Privacy Policy

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.·   Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”·   Deutsche Bank: “Executing like a Well-Oiled Machine.”·   Jeffries: “Firing On All Cylinders.”·   Northland: “As UCaaS Market Evolves, RNG Excels”RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that is committed to workplace diversity.Data PrivacyRingCentral is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy policy at https://acquirebpo.com/au/privacy-policy/.Disclaimer: RingCentral, Inc. is a US based company engaged as a global provider of cloud unified communications and collaboration solutions. It is operating in the Philippines with its off-shore partner Acquire Asia Pacific Philippines, Inc. Under Philippine regulatory laws, all RingCentral assigned employees are considered as employees of Acquire Asia Pacific Philippines, Inc.