Customer Support Representative

Industry Category	Sales / Marketing	Position	Sales - Coporate
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-22000 PHP / Monthly
Updated Date	2022-09-24	Valid Until	Valid for a long time

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not-for-profit organizations. On September 1st, Isentia will become part of Access Intelligence. This will be an exciting phase as we join forces to become a global leader in media intelligence.  Customer Support Representative team members provide high-level quality service to the account management teams and clients across the ANZ business. Customer Support Representative team members are responsible for the set-up and shut down of client services, as well as ongoing service maintenance and relevance reviews. JOB DEscriptIONS: Deliver customer service and support to Isentia clientsProvide excellent, prioritized customer service.Create, develop and maintain client briefs.Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including the processing of irrelevant and missed content.Timely resolution of client issues.Provide administrative support primarily to sales and account management teamsProactively develop and improve processes to service clients.Assist in client retention activities; help conduct regular brief reviews.Identify issues and implement solutions to ensure a more accurate service for the client.Provision of a professional and efficient administration service to the account management team.When necessary follow through with Search and Production teams.Proactively develop and improve service to the account management team.Proactive in identifying areas where procedures/administration tasks could be improved.Report and record data in Isentia systems including Salesforce CRM, Brief Admin, and DaaS Management AppEnter data in Salesforce CRM as per activity and client feedback for client intelligence.Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracyProvide insight into client’s briefs, including relevance trends. JOB QUALIFICATIONS:Candidates must be a College Graduate Bachelor of Mass Communication, Journalism, Marketing, Management or any related courses.Has a 1 year or more experience in Customer ServiceKnowledgeable in Isentia Internal Press and Broadcast systems preferred but not essential.Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, G-suite, and other new technology.Candidates must be excellent in written and communication skills.Can start as soon as possible.Willing to be assigned at Ortigas, Pasig CityPERSonAL QUALITIES:Strong problem resolution skills.Ability to work to deadlines and under pressure.High attention to detail.Ability to prioritize tasks.Commitment to personal development.Enthusiastic approach – self-managed.Strong customer service focus.Team Player.Dedication to quality and a sense of personal responsibility.Genuine interest in news and current affairs.Self-motivated and results-driven.At Isentia we value the safety and well-being of our team members, suppliers, and clients and have adopted a ‘no jab, no office’ policy regarding the ongoing management of Covid-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement.

At Isentia, we’re powered by tech and inspired by people.We are a SaaS business, providing a tool for our clients to monitor and analyse what isbeing said about them. It sounds simple until you consider the scale. We ingest enormousamounts of content from social media, websites, broadcast TV and radio, and filter it downso our clients only see what is interesting to them.We are the Asia-Pacific leader in media intelligence and insights, and work with governmentagencies, Fortune 500 companies, small businesses and leading academic institution tomake great decisions and make sense of the media.