Collections Team Lead | Tarlac

Industry Category	Accounting / Finance	Position	General / Cost Accounting
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-24	Valid Until	Long-term validity

Sutherland is seeking an organized and goal-oriented person to join us as a Collections Team Leader. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesi. Accomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam attendance infractions insights thru internal Sutherland attendance toolii. Provide ideas that can help the client improve their product, business, processes and/or policiesiii. Present Team Performance to Clients in as needed basisClient advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee moralei. Set up accountability discussions on attendance and performance challengesii. Report potential red flag on employee retention and partner with Operations Manager on stay interviewsiii. Keep employees in the loop for any internal and external updatesHave Team participate on Site and Program employee engagement activitiesiv. Come up with Team level mini engagement activities to hype morale Our most successful candidates will have:At least two years of experience as a Team Leader handling collections or BFS campaigns.Amenable working onsite in Sutherland Tarlac.Be able to work in MS OfficeBe able to work in a fast-paced environmentBe pro-active in developing trust and professional rapport with employees and team members; work as a team-playerHave strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsHave strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.