1st line ON-SITE support to internal staff and to customers who are experiencing issues with
Windows desktop and laptops.
Printer configuration and WiFi connection.
Support end-users via onsite, phone and email.
Create tickets and monitor the status of the issue.
Strong knowledge of Windows Desktop Operating Systems.
Knowledge of Microsoft Office & O365 Administration.
Vendor Management, coordinate and escalate issues to the vendor for immediate Resolution
SUPPORTED APPLICATIONS
Windows 7 and above
Microsoft Office Applications (Word, Excel, PowerPoint, Outlook etc)
End Point protection
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Established in 2001, StratNet is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure.We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.