Assoc Desktop Services Technician

Summarized Purpose:With direction, provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.Essential FunctionsSets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Determines computer software or hardware needed to set up or alter system.Qualifications:Education and Experience:High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.Previous experience in global technical support (comparable to at least 2 years).Knowledge, Skills and Abilities:Knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.The ability to communicate information and ideas so others will understand.Ability to troubleshoot and resolve issues on a desktop platformStrong customer service communication skillsMust be able to multi task and pay close attention to detail.Must be willing to work in a shifting schedule (day, mid and night shift)Must be amenable for onsite office visits and remote work

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our customers include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 47 countries and more than 27,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a firm commitment to quality to help customers bend the cost and time curve of drug development and optimize value in delivering life-changing therapies to improve health.