Customer Relationship Executive

Industry Category	Arts / Media / Communications	Position	Public Relations
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Valid for a long time

Job Description

Working hours: 9:00AM to 6PM

Work Set up: Hybrid

Customer Relation Executive (CSR)

The position is working in front line customer service managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas.

DUTIES & RESPONSIBILITIES

• To maintain exceptional customer service, and consistently strive to exceed customer expectations.

• First point of contact for all customer enquiries

• The day-to-day achievement of both individual and team MBO’s

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients’ purchases

• To monitor & manage customer enquiries in line with the set SLA’s

POSITION REQUIREMENTS

At least 2 to 3 year(s) of working experience in the related field is required for this position. Previous experience in SAP or similar ERPPrefer candidate from IT industryAbility to build solid, effective and professional working relationships with internal and external contactsMust be able to operate independently and under pressure in a fast-paced environment  Previous experience with SAP would be highly regarded.