AFTER SALES AND RETURNS MANAGER

Industry Category	Hotel / Restaurant	Position	Hotel / Tourism
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Valid for a long time

· Candidate must possess at least Bachelor's/College Degree in any field.· Required language(s): English· At least 3-5 Year(s) of working experience in the related field is required for this position.· Preferably 5Yrs Experienced Employee specialized in Supervisory role or equivalent.· Above average verbal and written English communication skills· Must have strong phone skills· Chat and email experience is not required but an advantage· Sales and upselling skilling is not required but an advantage· Creative problem-solving skills· Must have strong work ethics, solid character and values· GADGETS, KARAOKE OR APPLIANCES Services EXPEREINCE is PLUS

JOB DESCRITIONS:

DUTIES AND RESPONSIBILITIES

Manage performance and drive results: Analyze, strategize, implement action items and motivate team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. Collaborate with other internal or external support teams critical to delivering results.

Lead, coach, mentor and motivate people: As an early leader of a rapidly growing team, I coached TLs, develop people, guide them and work with them to achieve their full potential. Lead by example, resolving the toughest of issues from customers and ensuring that the team constantly performs at a high level.

Responsibility for the overall management of returned items/goods into the warehouse.

The role will include the development, performance and maintenance of the warehouse, inventory of returns/stock control to produce an efficient system and receipts solution, maximizing performance against pre-agreed targets and control.

Responsibility to staff and direct the team

– overall inventory of returns/stock control and management of the warehouse for the organization including the development, performance and maintenance of the warehouse and returns process to produce an efficient system and solution, maximizing performance minimizing loss against pre-agreed targets and controls.

– ensuring that the team understands their duties, the mechanisms of the warehouse and their role within the organization

– responsibility to adhere to budget plans

– meet your targets and those of the team and organization as a whole

– the smooth running of the team and organization as a whole

– contribute to training and development of the team and organization as a whole

– assist Line Manager to achieve maximum customer satisfaction in accordance with organization plans

Day to day responsibilities agreed with your manager to include:

– manage, direct and monitor the performance of the warehouse for the organization including the development and maintenance of the warehouse, inventory of returns/stock control

and returns process to produce smooth and efficient system and delivery solution, maximizing performance & profitability against pre-agreed targets and control.

– effective liaison, support and assistance with the whole of the organization

– maintain and improve mechanisms for running the warehouse and returns process, including surveying and measuring the inventory of returns/stock control, returns process, outcomes and expenditure and disseminate feedback to the appropriate internal entities

– utilize agreed systems to manage the warehouse and stock control functions, analysis and documenting

– the development of plans for the warehouse, inventory of returns/stock control and returns process to contribute towards organization targets

– support to all other departments with related interests

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members and the organization as a whole to ensure targets are met

– reporting (content and format as agreed) on a monthly basis or as otherwise required

– assist in developing plans for team activities to include strategy to achieve targets

– delegate authority and responsibility to team with supervision, accountability and review

– manage and maintain contact with internal and external clients/customers

– set an example for team members and organization as a whole of commitment, warehousing expertise, work ethics and habits and personal character

– maintain accurate records

– responsibly use resources and control expenses to meet budgetary controls

– adhere to all organization policies and procedures

– interact and co-operate with all members of the organization, its suppliers and customers

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organization generally.

DESIRABLE KNOWLEDGE & EXPERIENCE 

· Excellent time management skills in prioritizing and planning workloads to meet strict deadlines· Ability to work independently with minimal supervision, seeking support and guidance when required· Teamwork and collaborative approach to problem solving· Attention to detail-

Vismay International Corporation is one of the Philippines’ largest distributors of high quality products at very competitive prices and offers the most copious resources across the country.Started in 2000, Vismay initially engaged in distribution of gaming units, handheld consoles gaming accessories, and gadgets.Due to nonstop demand of electronic gadgets and appliances, Vismay made it to open more local stores and hand out more products from popular and international brands such as Sony, Apple, Liquid Image, Platinum Karaoke, Strontium, Macally and more.With Vismay International Corporation’s mission, the company is moving forward to bring in the finest technological product through different mediums to meet the needs of every individual.Vismay International Corporation is currently having three trade names, specifically, Gadgets@Xtreme – An Apple Authorized Reseller; GameXtreme; and iXtreme.Gadgets@Xtreme is an authorized Apple Reseller in since 2013 and currently visible at different shopping malls:GameXtreme is mainly a gaming store; providing the latest console bundles, software games, handheld consoles.  GameXtreme operates on different ecommerce sites to deliver good quality products to the consumers.  Operating in traditional way, GameXtreme also has its stores located on different malls nationwide.iXtreme is a one-stop-shop for gadgets savvy; providing the latest phone model and its accessories from trusted brands.Vismay International Corporation holds the following brands in the Philippines: Platinum Karaoke, Kool Sounds, Liquid Image, Strontium, Sony, Macally, Xbox, Avantree, Mifa and Apple.Furthermore, Vismay International has continued its legacy of providing the most complete and wide range of Platinum Karaoke models in the Philippines, the Company’s main brand.Aside from operating the business in a traditional way, Vismay International Corporation is also into online selling with eCommerce platform in the Philippines.