Reservations Agent

Industry Category	Hotel / Restaurant	Position	Hotel / Tourism
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Valid for a long time

KEY RESPONSIBILITIES:

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.

• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is

sold. Sell peak rates at every available opportunity. Sell from the highest room category down on

every enquiry.

• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

• Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

• Track sales promotions/advertising as required & advised.

• Ensure all marketing information (source, region, market and origin fields) is entered correctly

to ensure the effective tracking and reporting of the information required.

• Send daily / weekly report to your manager of all statistical information as required in the

policies and procedures.

• Monitor Personal Inbox for policy/process updates, action items, promotions & internal

communications.

• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief

Commercial Officer.

• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are

accurate. 

Communication

• Ensure that communication with customers, employees and others is honest, open and

professional 

• Communication with Hotel Managers and Head Office departments on a regular basis as

appropriate.

• Foster a harmonious relationship between properties and the Central Reservations

Office.

• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues

immediately as they arise and provide appropriate solutions.

Shift Time: MID Shift/Night Shift

Salary Range: ₱ 20,000.00-₱ 30,000.00

Other Benefits: HMO after completing 1 month training plus 1 FREE for dependent

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