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Airport Lounge Supervisor

2022-10-31 IP Location 菲律宾 293

Industry Category	Hotel / Restaurant	Position	Food / Beverage / Restaurant
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasay	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Long-term validity

Job Description

1. Supervise, guide, and coach a team of service and pantry personnel as well as the other resources in order to ensure an efficient operation of the airport lounge

2. Ensure that all lounge customers are delivered the highest quality of service through the regular monitoring of operations and continuous improvement of the processes and procedures

3. Ensure buffet, bar, and stock levels of all food and beverage items are properly maintained and replenished regularly and in accordance with food safety standards

4. Oversee staff performance and compliance with company policies and procedures relating to food safety, health, workplace safety, grooming, and personal hygiene

5. Plan and delegate tasks to the lounge personnel before the beginning of each shift

6. Ensure that lounge personnel comply with documentation requirement of updating work log records, monitoring forms, and other reportorial that may be assigned

7. Interact with lounge customers, whenever an opportunity presents, to gauge their requirements and make appropriate recommendations to meet their needs

8. Seek customer feedback on the quality of products and services, and communicate such in a precise and timely manner to the Executive Committee

9. Liaise with MIAA Management and Client for any matter that may impact the lounge operations

10. Communicate product, service, and other customer issues to respective MCC departments so that corrective and/or preventive action can be taken in a timely manner

11. Attend training sessions and staff meetings as requested and use the training given when necessary

12. Act as a positive ambassador for MCC and show commitment to company core values in all aspects of the job

13. Comply with all company policies and procedures relating to food safety, health, workplace safety, grooming, and personal hygiene

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More>Company Introduction

Established in 1989, Manila Catering Services has come a long way from its humble beginnings. The Company caters to all and any occasion be it social or corporate entertaining. The Company also caters to low cost carrier airlines, providing passenger and crew meals for domestic and regional flights. Manila Catering Services also provides Commissary services for its Affiliates, and other institutional accounts. A firm believer of quality management, the Company committed itself to several quality programs and accreditations to secure that quality is guaranteed in all aspects – QUALITY in every detail. Manila Catering Services is HACCP accredited by the Bureau of Quarantine (BOQ), HALAL certified by the Halal Development Institute and is an FDA licensed establishment. Manila Catering has also been recognized by the DTI as one of the pioneer companies to embark in the quality quest by being awarded the seal of improvement award during the 2013 Philippine Quality Challenge awards. Our mission, to delight our customers by exceeding their expectations through delivering the highest level of service possible and endowing them with the finest food products with the value for money in a worry free setting. OUR COMMITMENT Manila Catering Services seeks to create beautiful moments with you. We guarantee quality in every aspect of your Event. From start to finish, our Team commits to give our customers remarkable service, delectable food and elegant and in-style set ups. OUR PASSION Manila Catering Services provides full service catering for corporate entertaining, social events, weddings and debuts. From planning to execution, our dedicated Team works to ensure that your Event is a delightful and memorable experience in every way – food, set up, and service. OUR PRIDE Your joy is our pride-customer satisfaction through our excellent service, quality food and innovative set-ups.

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