Business Process Improvement /Transformation Consultant

Role Purpose:

·      The role would be part of Process-Led Consulting Practice that is being scaled up.

·      The role would be of an Individual Contributor. May need to manage a team on some engagement.

·      As a Process Improvement / Transformation Expert, lead and drive consulting engagements aimed at improving operational processes to achieve targeted benefits.

·      Build and lead a purpose-led team that may involve team members from Technology, Data Science, Market Research and Automation experts.

·      Oversee implementation (as project/program manager) of recommendations from the consulting stage (where applicable) to realize the gains envisaged.

·      Research, Build and improve frameworks, methodologies, solutions that can be instrumental in

o  Delivering the consulting engagements

o  Securing new ones (billable engagements) by demonstrating competency, experience and thought leadership.

·      The role is industry agnostic. However familiarity in service oriented industries like Insurance, Banking & Financial Services, Healthcare, Governments-Public Sector and Ecommerce is advantageous.

Responsibilities:

·      Lead and drive consulting engagements

o  From investigating AS-IS state to defining a To-Be state aimed at improving operational processes to achieve targeted benefits. Output in such consulting engagements would typically be a Target Operating Model and a concrete roadmap for implementation.

o  Plan, organize, and lead engagement to ensure the quality of client deliverables.

o  Work closely with client team members to generate practical solutions and ensure clients assume the ownership required for successful implementation

·      Contribute significantly to building consulting proposals / pitching for consulting work that involves Process Improvement focus.

·      Research and Leverage knowledge of industry and market trends to

o  Provide best recommendations to clients.

o  Improve bid win for consulting opportunities

·      Liaise with other teams/verticals at Datamatics on different projects as needed.

Skills and Experience:

·      Experience in Delivering Consulting Engagement - significant hands on experience in

o  Building roadmaps for transformation / implementation - from the AS-IS to the TO-BE process.

o  Technology savvy with working exposure to Automation with RPA / AI.

o  Hands on experience in making processes efficient using methodologies like Six Sigma, KAIZEN, TRIZ, Design Thinking etc.

o  Building client/opportunity specific consulting delivery approach.

o  Interviewing (client's employees, management team and other stakeholders), running focus groups, facilitating workshops;

o  Forming hypotheses, carrying out research and data collection and analysis for identifying issues and then defining solutions.

o  Ability to identify/define quantitative metrics that can be used to track improvement / benefit.

o  Presenting findings and recommendations to clients;

o  Confidence and capability to oversee implementation recommendations/solutions for benefit realization;

o  Creating a sense of “trusted advisor” for generating more engagements

·      Experience in Pre Sales:

o  Creating brochures, industry reports, business presentations etc.

o  Support pre-sales initiatives - bid management, created collaterals like case studies, due-diligence, business case etc

·      Behavioral Competencies

o  Strong customer orientation and comfortable in dealing at CxO levels.

o  Ability to handle multiple stakeholders across functions

o  Strong networking and influencing skills

Ability to work with external vendors, drive delivery