Technical Service Manager

Industry Category	Engineering	Position	Other Engineering
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Long-term validity

NOTE: Apply only if you are amenable to the following schedule:

Willing to work in our Head Office at West Triangle, Quezon AvenueWilling to work 5 days a week (Mondays to Fridays)Work schedule is:8:00 AM - 5:30 PM

What’s in store for you at Kimstore?

We take delight in promoting work-life balance, opportunities for personal and professional growth, good culture, and a workplace conducive to the whole Kimmunity! Together with our high-performing team members and very supportive management team, we will bring out the best in you.

Here are the perks that we are currently enjoying for the whole Kimmunity:

Safety and Security Measures

o  Shuttle Service

o  Staff House

Employee Engagement and Enrichment Activities

o  Monthly Town Hall

o  Health and Wellness Program

o  National Events Celebration

o  Milestones Celebration

Learning Enrichment OpportunitiesService LaptopService Phone and Communication Allowance (based on function)once regularized:HMOLeave CreditsLeave ConversionGadget Loan

 Your role:

The TECHNICAL SERVICE MANAGER oversees repair and reworks operations for the organization. They analyze and respond to customer complaints and requests regarding the repair or rework of goods the organization sells, provide cost estimates, ensure sufficient resources to make repairs or rework parts, and schedule work. In addition, they measure and analyze work performed and recommend improvements to service processes.

Your functions:

  Discuss problems with customers and, if they are unsure of what repair/rework they want or what is needed, order diagnostic testing prior to actual rework or repairIf it is determined that repair/rework is needed, fill out a work order and cost estimate (including delivery date)Order parts and supplies if not in stockOversee and occasionally perform the repair (rework)Handle customer complaints, questions, and concernsCoordinate activities of service personnel conducting research and testing programs or other equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations.Proposes modifications to service processes and/or materials usedDirects procurement of equipment and materials, supplies, and parts required to maintain serviceCoordinates repair/rework/maintenance in order to obtain optimum utilization of equipment and personnel and prevent or alleviate operational delays in other departmentsPerform other job-related duties, as needed

Your qualifications:

With a Bachelor's Degree in computer engineering, IT, computer science, or any related discipline.Applicants must have 1-2 years of experience in a similar role.Above Average communication skillsAbove Average computer literacyAbility to learn and to be trainedPossesses a positive attitude at all timesAbility to solve problems under pressureHigh-stress tolerance

IF YOU THINK YOU ARE THE RIGHT PERSON AND WOULD LIKE TO BE PART OF OUR KIMMUNITY, SEND YOUR APPLICATION NOW! :)

What began as a dream and grew with hard work is now Kimstore, the Philippines’ most trusted one-stop shop for the latest in tech stuff. As the friendliest and most reliable online gadget store in the country, we have been known for providing only the best products at the most affordable prices, and through outstanding customer service. Since 2006, our mission has been to make it easier for Filipinos to enjoy the latest in mobile technology through our range of pro-consumer products and services. We offer a wide selection of gadgets for all your tech needs – mobile phones, laptops, cameras, gaming consoles, tablet PCs, and various accessories – you name it, we have it!We take pride in being one of the pioneers of e-commerce in the Philippines, and are truly grateful to obtain recognition for what we do. Aside from being hailed as a Go Negosyo Awardee, 12 Young Starpreneur Awardee, and Multiply Philippines’ Best Online Store in 2011, we were also featured in several major publications, including the Philippine Daily Inquirer, Philippine Star, and Entrepreneur Magazine. Major TV and radio networks, such as ABS-CBN, GMA, Studio 23, GMA News TV, ANC, Radio Aksyon, and DZRH have also mentioned Kimstore as the country’s go-to online store for quality electronics.As we continue to grow and work hard to provide the best deals and only the best products, we are also committed to staying connected with our customers through various social media platforms. Want to stay updated with our best deals, price drops, contests, and the latest news in the tech world? We invite everyone to join our community of 2.5 million on Facebook, Twitter fanbase, currently at 10,500 fans and growing our Instagram followers at 130,000 followers!We are in line with our CORE VALUEST- rustworthinessE-xcellenceC-ommitmentH-eart and continously providing Filipino an affordable,timely and reliable products and services.