Senior Technical Support Engineer (Chemical / Instrumentation and Control)

Industry Category	Engineering	Position	Chemical Engineering
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-31	Valid Until	Long-term validity

The Flow Lifecycle Sr. Technical Support Engineer 1 will be responsible for managing and answering Tier 3/Level 3 Pre-Sales and post-Sales technical support for Flow measurement products thru Phone, Email, Live-chat and mobile applications. In addition, should be able to perform expert field service activity and conduct flow product training to Internal or External customers.Duty 1: TECHNICAL SUPPORT PRODUCT AND APPLICATION INFORMATION SUPPORT Collects New Product release informationExplains product specification and product features to customers.Validates and calibrates information in the business system/tools and technical references.Validates correctness and applicability of non-standard product (with special or buy/resale) provided/recommended by appropriate support group.Identifies product suitable to replace an obsolete or competitor’s unit based on sizing or information from the old product.Recommends solution for industry standard compliant engineering specifications (standard product).Reviews individual instrument specifications / requirements and selects appropriate model code and service offering. All products are based on current product offerings and service offering. Builds product model stringbased on customer requirements for 1-3 types of technology. System aided tool is used for the final model built.evaluate customer requirements and recommends nonstandard technical workaround based on customer description and data sheets.ENGINEERING AND PRODUCT DRAWING CREATION Recommends alternative solution for non-compliant engineering specifications to industry standards REMOTE TECHNICAL ASSISTANCEResponds to Level 1 general inquiries and requests received from social media channels.POST SALES TECHNICAL SERVICES Interprets Data coming from the customer to determine source of problem or to optimize the performance of the product installed.Simulates customer issue on workbench to mimic and to identify the source of the problem. Set up equipment (Installation, configuration and other parameters) to confirm the issue.Sets standards for complex product such as troubleshooting techniques, guides and creates troubleshooting checklist.Conducts field service activities such as: product calibration, commissioning, acceptance test, repair and equipment upgrade. CUSTOMER TRANSACTION MANAGEMENT Completes Progress/Status ReportAcknowledges customer complaints in email and provides customer with SR number and follow-up contact details.Conducts internal & external kick-off and meetings during the planning stage, to ensure customer expectations is understood.Schedules meeting with customer to Close Out Technical Clarification.PART/MODEL NUMBER CREATION Escalates requests for model creation to the propersupport group METRICS, REPORTING AND ANALYTICS Creates Weekly/Periodic Quality report performance problems.Performs Consultancy on site activities such as: System audit and system process analysis of installed baseDefine the product specific rules which will be used to implement the product into the system for application. Education:Degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.) Job Related Experience:At least 6 years of experience in customer support function, 4 years of which performing technical support for instrumentation or flow measurement products Specific Knowledge:Knowledge of assigned Flow productsLevel 2 Certification on at least 1 Flow technologiesMS Office SkillsAbove average written and verbal communication skillsExperience working with several levels within an organizationStrong organizational skillsStrong time management and planning skillsTroubleshooting and problem-solving skillsCollaboration skillAbility to work independently with minimal supervisionAbility to maintain a positive working relationship with superiors and peers

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers