Channel Support Specialist

The Role

As a Channel Support Specialist, you will responsible for the timely and accurate handling and monitoring of application status/concerns on a regular basis that will highly contribute to the achievement of the channel turn-ins and approvals targets. Also, You will contribute to the achievement of the channel’s application experience targets (approval rate, completion rate, and TAT) through the management of application inquiries, monitoring reports, and partner feedback.

How you'll contribute

Handle and provide timely and accurate feedback within service levels to branch inquiries, requests, and concernsCoordinate with support units in managing Branch concerns within set standards and recommend corrective/preventive plans for better customer experienceProvide weekly MIS reports to Areas and Branches, including qualitative reports that improve Approval and Completion Rates (e.g. Incomplete)Effectively use standard spiels and accurate information when managing inquiries, requests, and concerns to drive first-time resolution, improve branch knowledge & prevent recurring cases.Meet application inquiry targets based on capacity and volume requirements to ensure timely and accurate processing of inquiries, requests, and concerns.Effectively utilize monitoring reports and templates based on a rush, irate, VIP client, Group Sales requests, and concerns to ensure timely and accurate resolution.Consolidate top branch concerns on a regular basis and recommend preventive strategies to improve partner experience

What we're looking for

Bachelor's / College Degree in Business Studies/Administration/Management, Commerce, MarketingWith at least less than 1 year of experience.Knowledge of the credit card business, policies and processes, and marketing best practicesStrategic with leadership, analytical, and decision-making skills; Must be people or customer-centric & data-driven; Effective and assertive communication skills for stakeholder management.Able to communicate effectively with all levels of the organization and external partners; ability to drive partners for growth and productivity; ability to adapt to organizational changes; Flexible to execute what is tasked to him/her.

About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them to feel valued and empowered.Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.