Head of Operations, Logistics (MCI - Taguig)

Industry Category	Services	Position	Tech & Helpdesk Support
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-25	Valid Until	Long-term validity

The Head of Operations' responsibility is to create leadership culture at all levels to engage employee to take ownership and drive the desired service & growth. Planning, reporting, optimizing, and ensuring compliance & cost management.

Planning

Play a significant role in long-term planning, including an initiative geared towards operational excellence.Tactical delivery planning in terms of resources (manpower, fleet, system and etc.) in line with fluctuation of weekly/monthly volume.Planning on expansion of area of coverage

Reporting

Regular meetings with hub operation to discuss issues and concerned and what will be the action plans.Establish & keeping track daily/weekly/monthly delivery performance report in terms of its Services, Throughput, Efficiency, Compliance & Cost.

Analyzing

Analyze issues & work closely with different Functions for corrective & preventive solutions.Handling customer’s complaint/feedback & excellent trouble shooting skills.

Optimizing

Improve the operational Systems, Processes and Policies in support of organizations mission -- specifically, support better management reporting, information flow and management business process and organizational planning.Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between Support and Business Functions.

Compliance

Monitor & ensure full compliance from E2E Operational Policies & Processes.Responsible for both Manpower and Fleet ResourcesTo ensure operation is in conducive working environment and all Health & Safety requirement are in place.

Cost Management

Oversee overall Financial Management, Planning, Systems and Controls.Development of individual program budgets (Training Program)

Leadership Culture

To manage several clusters within the identified locations.Supervise and mentor Operation Supervisors and Associates

RESPONSIBIBILITIES:

Responsible in the supervision and execution of daily transfer of shipments to various hubs.Coordinate with Fleet, Sortation Team and Hubs for any related concerns.Ensure that the tasks are efficiently and cost-effectively carried out in accordance with established policies and procedures.Develop and maintain an effective and accurate control procedure and efficient monitoring mechanism that would ensure precise work execution.Must take the lead in analyzing root causes and formulation of action plans preventing recurrence of operational irregularities. Determine and analyze workforce metrics and gaps.Review and recommend benefits and incentives. Review & evaluate and recommend effectiveness of learning and development programs.Collaborates with all levels of the organization; vendors, customers, local and foreign counterparts with clear and effective communication and understanding in English and Filipino.

QUALIFICATIONS:

At least 8-10 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantage .Computer literate, well versed in MS OfficeExcellent computer skills and proficient in excel, word and power point and data analytics.Excellent communication skills both verbal and written.Excellent interpersonal skills and a collaborative management style.Ability to lead & coordinate daily hub activities/processes and committed to get the job done.With very strong decision making.Degree in Business Administration, Logistics or relevant fields.

PREFERRED SKILLS:

Strong background in managing people/staff in multiple levelsExcellent computer skills and proficient in excel, word & visioExcellent communication skills both verbal and writtenExcellent interpersonal skills and a collaborative management styleAbility to lead & coordinate daily hub activities/processes and committed to get the job done.Knowledgable and with advance skills in terms of Microsoft Word and Microsoft Excel (pivot and power pivot).

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).