Job Functions:· Compliance and Risk Management· Compliance Monitoring and Assessment· Policy and Procedure Oversight and Governance· ReportingKey Job Responsibilities:· Act as the primary point of contact for (account) compliance matters in assigned locations· Monitor and deliver contractual requirements for all compliance and regulatory matters related to the account including but not limited to: contractual compliance, CPP and Do Right audit requirements.· Compliance with relevant regulatory guidance provided by Alorica and account.· Change Control management of any compliance changes, launches of new temporary or permanent account space· SOP compliance manual & metrics oversight based on client directives and expectations· Serve as compliance SME/oversight for all areas and manage special tasks/projects· Collaborate on, create and manage policies and procedures· Perform audits and second level assessments as needed· Manage and lead remediation efforts for issues and/or areas of opportunity· Collaborate with Operations and all Support groups to remediate compliance performance issues· Serve as escalation point to client for all compliance and risk issues.· Monitor and manage compliance percentage metrics performance relative to goals· Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.· Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports· Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.· Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.· Perform other duties as assigned by management.Education/Experience:· Bachelor’s degree;· 3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.· Minimum of 2 years project management or similar experience· Experience developing and implementing compliance and risk controls and monitoring programs.Experience leading change across multiple business functions.OTHER INFORMATION (Skills and Abilities):· Strong knowledge of compliance requirements and regulations in the Telecommunications and related industries· Strong organizational and multi-tasking skills· Strong background in auditing, analysis and remediation of identified issues· Strong attention to detail and deadlines· Ability to communicate with all levels within the company and externally with client· Ability to work independently, identify and solve issues and deal with change
ABOUT ALORICA PHILIPPINESAlorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.THE PHILIPPINES – OUTSTANDING OUTSOURCINGThe Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.THE ALORICA PHILIPPINES FOOTPRINT30,500 employees. 17 sites. 12 cities. Three regions.INDUSTRIES WE LOVE. INDUSTRIES WE SERVE.Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation
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