Customer Service Specialist for Consumer Lending

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-25	Valid Until	Long-term validity

Customer Service: Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

about this role:

Wells Fargo is seeking a Customer Service Specialist for Consumer Lending

In this role, you will:

Support customers with inquiries on financial products and servicesIdentify ways to improve customer experience within established proceduresPerform routine customer support tasks by responding to and resolving customer inquiries and complaintsReceive direction from customer service supervisorEscalate questions and issues to more experienced representativesInteract with immediate customer service team as well as internal and external customers on incoming questions and concerns

Required Qualifications:

Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationExcellent customer service skills with empathy and problem-solving capabilitiesExcellent English Conversational Skills

Desired Qualifications:

At least 2yrs completed of Tertiary EducationAt least 2yrs BPO experience

Job Expectations:

Willing to work in night shift, shifting schedules, holidays and/or weekendsWilling to be on the phone for 8 hours or moreWilling to work in McKinley, Taguig

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.We’re strong for our customers and communitiesWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.”Wells Fargo’s presence in the PhilippinesWells Fargo Philippines is a subsidiary branch of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing, corporate, and information technology services for Wells Fargo’s U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Now, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied. Because of growth, the company is building an additional center in Metro Manila. The company has it's recruitment centers at 1180 Wells Fargo Drive, McKinley Hill, Taguig City.Wells Fargo’s presence in the Philippines is not new.Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the countryWells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, Wells Fargo tripled its remittance payout locations in the Philippines.Wells Fargo Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP).