Customer Care Specialist (Non-Voice)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-25	Valid Until	Long-term validity

RESPONSIBILITIES

Receives messages via the email platform from the company's customers and respond to the customers' inquiries, concerns, and requests about the company's products and servicesRedirects concerns to and coordinates with the appropriate departments to ensure proper escalation and resolution of the customers' concernsEnsures proper documentation and tracking of customers' concerns through the use of the company's CRM systemProactively identifies and escalates areas for process / policy improvements to management and other appropriate departmentsEngages in other opportunities and activities, as assigned

QUALIFICATIONS

Required languages: English, FilipinoMust have excellent communication skills - verbal, written, and comprehensionKnowledgeable in basic computer skills, including data entry, website navigation and other software applicationsWith at least one (1) year experience in a call center industryIdeally with experience in an e-commerce industry