JSAI671: WE ARE OPEN! Operations Manager (Retail Sales) | Mandaluyong

Increase the font size  Reduce the font size 2022-10-24 IP Location 菲律宾 162
Industry Category Services Position Armed Forces
Recruitment Department Number Of Recruits several
Work Location Metro Manila (NCR) Mandaluyong Nature Of Work Full Time
Gender Requirements Male Marriage Requirement No marital status restrictions
Education Level College Diploma Work Experience No work experience restrictions
Age Requirement Above 18 years old Salary Package Negotiable
Updated Date 2022-10-24 Valid Until Long-term validity
Job Description

QUALIFICATIONS: 

Must have recent 3 years experience in as an Operations Manager in a Retail Sales AccountCandidate must possess at least a Bachelor's/College Degree , any field.Good English communication skillsPeople and Performance Management experienceHas experience in managing supervisors, clusters of call center agents and financial.Must be amenable to work on a shifting scheduleWilling to work on site and from home.Open for project based employment (5-6 months)Amenable to be assigned primarily in our MandaluyongCan start ASAP

RESPONSIBILITIES:

Responsible for people development and alignment of goals to meet client objectivesResponsible for meeting attrition targets and for uplifting morale and motivation of direct reportsResponsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessaryResponsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor.Responsible for completing client training and maintaining sufficient knowledge on all related continuous educationResponsible for supporting workforce required staffing levels to meet client service level requirementsResponsible for taking escalation of calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on client specific program.Responsible for managing team meetings and participating in operations leadership meetingsResponsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.Responsible for use and training of call center tools related to performance monitoring and tracking.Responsible for assisting in resolving conflict, issues related to payroll and other concerns. (team-related concerns).Responsible for attending calibration sessions (Quality, Sales and other Operations-related items), maintaining product expertise and developing the technical acumen (program-specific) of agents in a team.Responsible for ensuring program-wide initiatives are cascaded and promoted to the team (ie Engagement activities)Responsible for driving/promoting workplace integrity
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More>Company Introduction
[24]7.ai makes it simple for consumers to connect with companies to get things done. As the pioneer in applying the power of big data and machine learning to customer acquisition, [24]7.ai has developed predictive models where customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.Using [24]7.ai solutions, companies achieve more effective customer acquisition at lower cost, increase their understanding of how media spending is driving revenues through marketing campaigns and leverage the billions of consumer interactions. Companies are also able to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way.This shift to an intent-driven engagement strategy results in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.• [24]7.ai Chat and Digital Chat Agents• [24]7.ai Personalization• [24]7.ai Predictive Search Bidding• [24]7.ai Active Share• [24]7.ai Messaging for Facebook Messenger• [24]7.ai Speech and Vivid Speech• [24]7.ai Digital AgentHeadquartered in Campbell, California, [24]7.ai has established its delivery center in the Philippines in 2006. From 700 seats to over 5000 in 2016, [24]7.ai is rapidly growing its business in the country.Offices:• [24]7 Plaza, Valero Street, Makati City*• SM Megamall, EDSA corner J. Vargas Avenue, Mandaluyong City*• Cyber Sigma, Lawton Avenue, McKinley West, Taguig City**with recruitment centerTo know more about [24]7.ai, you may log on to http://www.247.ai/


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