Clinic and Wellness Lead

PRIMARY FUNCTIONS

The Clinic and Wellness Lead in general will be responsible for managing the overall wellness and health of the employees. He / she may provide administrative support and oversee the development, training of clinic members, and coordinate patient care plans.

JOB ACCOUNTABILITIES

▪ Clinical and Administrative Practice

o Manage all clinic’s transactional activities and deliver a business and quality-focused service

o Performs routinary/administrative tasks required to administer and execute clinical responsibilities including but not limited to the above-mentioned list

▪ Quality Clinic Program Management

o Be involved in identifying, communicating and working towards a program implementation or resolution with management when required

o Develop and review clinical governance documents and processes

o Identify, develop and support and/or implement new initiatives, quality and continuous improvement activities for occupational health and wellness as part of a continuous improvement process in own work, team, and company goals

▪ Leadership and Team Management

o Provide clinical leadership, consultation and expertise in the delivery of clinic intervention to range of health concerns

o Servicing the needs of your local client group in a pro-active and professional manner

o Builds effective relationships with the team and to the departments he/she works with

o Identifies skill gaps of the subordinates and identifies ways to address

o Can do coaching and mentoring

▪ Project Management

o Ensures all transactional tasks and projects within the department are completed in a timely and accurate manner

o Ensure collaborative and consultative approach within the team

o Plan, implement and manage projects to ensure successful delivery of outcomes to agreed quality standards and timeframes

▪ Policy and Schedule Adherence

o Ensures that as a Clinic and Wellness Lead there is a compliance to company policies, values, and standards and has work schedule adherence

▪ Family Welfare Program

o Advocating the integration and implementation of the 10 dimensions of Family Welfare Program: Reproductive Health and Responsible Parenthood, Education/Gender Equality, Spirituality or Value Formation, Income Generation/Livelihood/Cooperative, Medical Health Care, Nutrition, Environment Protection, hygiene and Sanitation, Sports and Leisure, Housing, Transportation

▪ DOLE Mandatory Workplace Policies and Programs

o Develop and implement certain workplace policies and programs that legally required by law or regulation that would benefit the organization.

CORE COMPETENCIES

Patient Care

o Must be able to provide patient care that is compassionate, appropriate, and effective for the treatment of health problems and the promotion of health.

Customer/Quality Focus

o Anticipates, monitors and meets the needs of employees and responds to them in an appropriate manner to provide the highest quality service in addressing employees’ health concerns

Action – Oriented

o Works with persistence & follows though to meet bottom line results. Demonstrates energy & drive for things seen as challenging and not fearful of taking action & seizes more opportunities than others.

Professionalism

o Demonstrate a commitment to carrying out professional responsibilities and an adherence to ethical principles.

o Compassion, integrity, and respect for others; responsiveness to patient needs that supersedes self interest

o Respect for patient privacy and autonomy

o Accountability to patients, company and the profession

o Sensitivity and responsiveness to a diverse patient population, including but not limited to diversity in gender, age , culture, race, religion, disabilities, and sexual orientation.

Relationship Building and Teamwork

o Clearly communicates direction, ideas & performance standards to staff. Builds & maintains appropriate productive relationships or networks of contact internally/externally. Promotes open & constructive relations with superiors, peers & customers.

Communication Skills

o Must have strong communication skills whether verbal or written as it will constantly involve in dealing with employees either personal, over the phone or email. This is to avoid miscommunication and effective implementations of processes and policies

Adaptability and Flexibility

o Able to adapt with the changing times and actively involve themselves in learning new methods and strategies. Capacity to adapt to diverse environments, responsibilities, tasks & people while maintaining effectiveness.

Interpersonally Effective

o Creates and sustains positive working relationships with colleagues and employees.

Time and Task Management

o Can follow instructions and finish assigned tasks by the team lead and able to provide output in a timely manner with accuracy

FUNCTIonAL COMPETENCIES

Clinical and Administrative Competency

o Can cover end to end Clinic process

o Oversees the overall task deliverable of the team across all sites to ensure that lapses will be avoided

o Effectively communicates with higher ups for any clinic-related concerns o Undertakes a consultative and collaborative approach

Statutory and Company Health Benefit

o Can cover end to end Statutory and Company Health Benefits process

o Oversees the overall task deliverable of the team across all sites to ensure that lapses will be avoided

Occupational Health and Wellness

o Identifies ways to improve and implement processes in compliance to occupational health and wellness

Performance Management

o Can assist in identification of training needs of his/her team

o Has keen eye to assist the site leads/managers of the key talents of the department

Clinic Portal / System

o Acts as quality assurance to perform the auditing of data being encoded on Clinic Portal

o Develop procedures that will ensure the consistency of clinic records o Knows, understand and performs the necessary process incorporated in the system

Related Duties as Assigned --

*The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

* Consequently, job incumbents may be asked to perform other duties as required

* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

* Please contact your HR Manager/Director to request a review of any such accommodations