Senior Customer Service Support Specialist

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-22	Valid Until	Long-term validity

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLEProcess all credits given to customers for their complaints regarding product quality, quantity, pricing, sales policy, etc.Ensure that all credit note creation activities, reporting, and executions are done timely and accuratelyPerform process control and quality checkProvide operational/ad hoc tasks support and team projects collaboration as neededDrive and Implement Continuous improvement task that will improve overall processYOUR SKILLSGraduate of Bachelor’s Degree in Business Management/ Administration, but other relevant courses may still be consideredPreferably with a minimum of one (1) year related experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service is highly preferredHaving a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA, Macros, SAP scripting, Power BI) is an advantageWith an excellent command of both spoken and written English; Must be a team player, detail-oriented and have strong administrative skillsWilling to work full night shift 9:00PM – 6:00AM and following the US HolidayFresh graduates are welcome to apply

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. Henkel employs more than 53,000 people globally – a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values.  Shared Services Manila is the pioneer center for Henkel Shared Services and employs more than 800 employees supporting all of Henkel’s functions and three Business Units (Adhesive, Beauty Care, Laundry & Home Care) globally.