2022-10-22
IP Location 菲律宾 126| Industry Category | Services | Position | Customer Service |
| Recruitment Department | Number Of Recruits | several | |
| Work Location | All Cities | Nature Of Work | Full Time |
| Gender Requirements | Male | Marriage Requirement | No marital status restrictions |
| Education Level | Open to all levels | Work Experience | No work experience restrictions |
| Age Requirement | Above 18 years old | Salary Package | Negotiable |
| Updated Date | 2022-10-22 | Valid Until | Valid for a long time |
EMAPTA is looking for a stellar Managed Services Officer to join its dynamic team!
about the business
based in Sydney, we are a successful and fast-growing technology business in the e-
commerce industry, helping some of Australia’s biggest companies create, manage, source
and distribute the highest quality of digital product content to consumers.
about the Role
We are recruiting for a Managed Services Officer to fill a pivotal role in our Managed Services team. This role will be responsible for dealing with suppliers through various channels. In this role, you will provide support to suppliers on how to log into the platform, the enrichment process and the content requirements. You will also be responsible for reviewing submitted content and providing feedback to suppliers. Engagement with suppliers will be provided via email, phone and video call.
Your role will include:
· Providing “level 2” support to suppliers via email, phone and video call
· Providing video training to suppliers on how to use the platform
· Reviewing supplier product content and providing feedback as required
· Tracking and monitoring supplier engagement in the platform
· Reporting supplier trends back to the Managed Services Manager
· Assisting suppliers with formatting and uploading their content in bulk
Our ideal candidate will have:
● Previous experience in a customer-facing role (minimum 3 years experience).
● Experience in communicating with customers over email and phone channels.
● Perfect written and verbal English.
● Efficient typing and computer skills.
● Good time management skills and the ability to manage priorities.
● Strong attention to detail and a positive attitude.
What we can offer you:
● An exciting and growing business in the e-commerce space, with some of
Australia’s largest retailers and brands as clients.
● An excellent culture where staff are valued, as evidenced by high staff retention.
● A highly capable, skilled, and motivated team that has a focus on supporting each
other and working together.
● A job where you can work from home.
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