Chat Support Rep | Hybrid + Fixed Dayshift

Acquire BPO is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally.

Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. 

DUTIES AND RESPONSIBILITIES

• Day to day administration of the Get Quotes system

• Reading jobs to ensure pertinent information are fulfilled

• Liaising directly with consumers as required to refine job requests if necessary

• Assigning jobs to relevant categories

• Inviting relevant tradies to quote on job requests

• Liaising with trades professionals as required

• Monitoring the system to ensure jobs are being attended to

• Updating the system with relevant notes

• Act as the intermediary between consumers and trades professionals to resolve consumer requests and questions related to their job

• Respond to chat

• Ensuring all appropriate measures are taken for the consumers

• Meeting service level requirements

MINIMUM REQUIREMENTS

• Minimum two years of BPO experience

• Minimum two years of experience in customer service

• Minimum one year of experience in backend admin processing

• Excellent comprehension and written English skills

• Excellent customer service skills

• Working knowledge of CRM, ideally Salesforce.com 

• Strong attention to detail

• Takes initiative

• Quick learner

• Resilient under pressure

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.