Senior Sales Support Specialist

Industry Category	Sales / Marketing	Position	Telesales / Telemarketing
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-22	Valid Until	Long-term validity

Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including unparalleled customer service.

By joining us as a Senior Sales Support Specialist, you get to echo this promise as Emerson’s frontline representative providing outstanding after sales customer care experience. You will be supporting the Emerson Commercial and Residential Solutions Professional Tools business by handling customer care for products such as RIDGID, Greenlee and Klauke – Industry-leading products for mechanical, electrical, utility, and plumbing tradespeople. Join our team of customer-focused individuals who possess passion to help customers and unrivaled drive in making it easy for them to do business with us.

In this capacity, you will have the opportunity to exhibit your customer service skills and build strong relationships with our customers in every interaction, whether by phone or email. You will be responsible in handling customer inquiries and accurately process purchase orders.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

IN THIS ROLE YOU WILL:

Provide professional and efficient customer service as guided by a defined process and procedure, utilizing tools and systems, within the assigned function and scope of workGeneral Product Information (price and lead time, warranty and RMA request)Order Management (mailbox management, order entry, order status, shipping discrepancy)Problem solving is also critical as you are expected to continuously identify and lead process improvement projects.Provide professional and accurate solutions for customer concernsWork hand in hand with the entire sales team in making sure that Orders are shipped on a timely manner.Support distributors inquiries regarding order fulfillment, reports and coordinate value-added activities for 3PL.Tracking, correction, and processing of missing, misread, or incomplete purchase orderCustomer Complaint including but not limited to missed shipments, incorrect orders, and request for creditsManage warehouse inventory replenishment activities and monitor cost of additional 3PL expenses.Incorporate processing of local invoice for shipment and export documentation,Provide administrative support to our ASEAN sales force when needed.

FOR THIS ROLE YOU WILL NEED:

Bachelor’s Degree in any 4-year courseMinimum of 4-year experience in an interactive customer service, order and demand management are required. Logistics background is a plus.Background in offshore service operations specifically ASEAN is an advantage.

WHO YOU ARE:

You exhibit passion and enthusiasm to ensuring customers have the best possible experience in all touchpoints. You have a strong drive for results and high level of commitment in exceeding expectations. With excellent communication skills, you are able to effectively converse, think on your feet and outside the box, propose straightforward solutions and develop alternative resolutions to customer concerns. You are interpersonal savvy and can collaborate with people across different departments at any level.

Our Offer to You:

Make a difference with the work you do

By joining Emerson as a Senior Sales Support Specialist, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our Customers.

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers