Franchise Supervisor

Industry Category	Services	Position	Armed Forces
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-22	Valid Until	Valid for a long time

I.                JOB SUMMARY

Franchise Supervisor is the head of the Franchise Operations Department. Act as liaison between Franchisee and Management. Provide leadership in the development of departmental priorities, plan and marketing strategies. Aim to provide excellent customer service and to promote this idea throughout the organization. Provide oversight of all operational outlets. Ensures all Franchisee outlets comply with Standard Policies and Procedures. Train, coach and mentor monitoring staff and officers

II.               JOB DEscriptION

1.     Reports directly to the Franchise Relations Manager and CEO/CFO of the Company.

2.     Provide a customer-oriented service to all Franchisees.

3.     Shows good conduct consistent with the company standards during work and within the company premises.

4.     Ensures cleanliness and good housekeeping are observed in the area.

5.     Reports any deviation or untoward incidents to superior immediately.

6.     To ensure all Franchisees complaints and requests are assessed, processed and minimized.

7.     To continuously recommend innovations, marketing plans for the franchise concepts which in effect will boosts its sales and brand building.

8.     To secure strict implementation of franchise agreement.

9.     To lead, guide, train, evaluate, properly managed all subordinates and unleash utmost of their potential.

10.  Performs other tasks that may be assigned from time to time.

III.             SPECIFIC DUTIES AND RESPONSIBILITIES

1.     In charge of handling, approving and delegating duties and responsibilities of monitoring staff and officers.

2.     In charge of handling and approving monitoring officer daily itinerary, provincial schedules and liquidation.

3.     In charge of monthly franchise outlet reports, productivity and performance.

4.     In charge of documentation, coordination, implementation of all necessary forms of the department.

5.     In charge of marketing to increase franchise outlet sales.

6.     In charge of strict enforcement of franchise agreement.

7.     In charge of strict implementation of franchise outlet standardization.

8.     Implement revalidated budget for the department quarterly or if necessary.

9.     In charge to oversee all franchisees' complaints and requests.

10.  To resolve the queries at the earliest so that the work proceeds without any interruption.

11.  Train staff on how to adequately address problems over the phone or how to write correspondence.

12.  Handle major incidents that cannot be resolved by staff.

QUALIFICATIONS:

Bachelor’s/College Degree, Business Studies/Administration , Marketing Management, or equivalentProficient in Microsoft(MS Word Excel, PPT.) Excellent communication skills, both oral and written, including the ability to prepare reports, proposals and procedures.Tactful and discreet when dealing with people and confidential information.Must be flexible and have the ability to interact with people at all levels in the organization and with clients.Can handle many projects/assignments at the same timePreferably Supervisor or at least 3 years experienced employee specialized in Customer Service. Maintain standards of conduct as well as highly confidential nature of work.Ability to gather data, analyze and form recommendations.Strong leadership, planning and management skills.Sets clear and realistic goals and objectives.Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.

Founded in 2006, JC Worldwide Franchise Inc. was the brainchild of two young entrepreneurs Jonathan So and Carlito Macadangdang Jr. The two childhood friends recognized the market potential of food franchising and explored into its many aspects. Thus, what started out as an idea to franchise came the realization that establishing their own franchising company was the more viable path to take. JC Worldwide Franchise Inc. first launched its first brand of food stall Jo's Waffle House, which serves shakes and waffles with a variety of fillings, in May of the same year.With the surprising growth of their pet brand, they launched several new brands after only three months, including:Red Ninja Dimsum - which presents a variety of dimsum meals & siopao Chow-warma - which dishes out authentic Persian shawarma Burger Factory - which offers buy one take one burgers & powdered shakes.JC Noodle House - which offers hongkong fried noodle.To date, all the brands combined have produced close to 80 franchises nationwide. JC Worldwide is now developing new brands that will soon be introduced to the market. In addition to that, JC Worldwide has been getting recognition from different market sectors. Both Jonathan So and Carlito Macadangdang Jr. have appeared in acclaimed TV programs such as Magandang Umaga Bayan and Pangkabuhayang Swak na Swak, The Filipino Channel (TFC) and was featured in noted news weekly The Philippine Free Press and noted business magazine Entrepreneur Jan-Feb 2008 issue.