Director for Operations

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	Benguet	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-21	Valid Until	Long-term validity

Responsible for the successful operation of a customer contact management.Manages both human and material resources. Supports Sitel and clients in achieving service, quality and contribution goals. Demonstrates sound fiscal management in achieving profitability goals. Responsible for operating systems, policies and procedures within the site (including development, implementation and continual improvement of processes) to best achieve overall business goals. Responsible for leading process improvement efforts within the facility. Provides leadership and management to associates.Strives to achieve overall associate satisfaction.Provides development opportunities for the site management team.Ensures that appropriate training and development is offered to supervisors.Working with peers, serves as an effective business partner to multi-site clients.Supports the broader business line and corporate units to achieve goals. Represents Sitel as a leading business presence through local community involvement.

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.