Director - Healthcare Operations Management

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Position in this function include those responsible for a variety of functions related to the general management and general business operations across the company and its businesses. May manage the P&L of a business or part of a business unit. Manage daily operations of multiple levels of staff and multiple functions/departments across one or more business units. May include day to day site operations, management leadership internal and external to organization, accountable for financial and non-financial results (budgets and actuals). Project management and implementation, staff management.

Primary Responsibilities:

• Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff.

• Work most often impacts a large business unit, or multiple markets/sites.

• Utilize standard project plan templates to create and/or tailor project plans to specific customers' needs

• Analyze RFP/contract language and incorporate requirements into project plans

• Assist internal and/or external business partners with completion of tasks and resolution of issues and problems with program implementation

• Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectiveness)-Identify and/or secure resources (e.g., funding; staffing; system security; real estate and/or telecommuting requirements; hardware/software) required to implement programs

• Seek feedback from customers to determine success of overall project management and implementation

• Monitor project performance against internal and/or external service level agreements

• Work with internal and/or external partners (e.g., claims; call center) to ensure accurate reports are produced to validate program performance review

Required Qualifications:

• BA/BS degree from an accredited institution

• Experience in Business Operations Management

• Experience in Healthcare

• Experience in Project Management / Transformation / Transitions / Migrations

• Experience in managing monthly financials

• Experience in creating and delivering executive level presentations

• Experience in managing call center performance with the ability to build performance remediation plans focused on resolving the root cause issues

• Experience in negotiating contract terms and working through financial considerations/disputes with outside suppliers

• Relevant work experience in strategy, management consulting, product or general management in a health care related field

• Strong history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence

• Proven ability to articulate business strategies and formulate concise solutions to complex problems

• Ability to champion continuous change, consult with versatility, exhibit personal leadership and model a customer orientation

• Ability to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth and ambiguity

• Ability to travel to other Optum sites as needed (Taguig, Muntinlupa, Cebu)

Preferred Qualifications:

• Experience in Revenue Cycle Management Operations (BPO experience)

• 10 years of experience in Call Center Management

• 5 years of experience in Vendor Management