RESPONSIBILITIES:Identify and collect adverse event information and complete the in-take of a Pharmacovigilance Safety Report in Client Safety Systems through a thorough telephonic patient assessment and evaluation of information.Ensure scientific rigor through accurate, complete and consistent data entry of medical information through numerous adverse event reports and notes with emphasis on timeliness and quality in order to meet regulatory demands.Review and evaluate case information for medical completeness and accuracy prior to the appropriate completion of processing through pushing, triaging or escalation of all AE reports within a rigid regulatory mandated timeframe.Respond to medical information requests using approved resources and documentation in Client medical information systems.Identify product quality and device complaints and document in Client s product/device complaint systems.Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines.Effectively communicate by actively listening to acquire information and understand another’s viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups.Strong verbal communication skills with external and internal customers.Prepare and communicate timely and accurate information with customers using various platforms.Understands and assimilates information to accurately respond to situations by providing fair and unbiased scientific data to customers.Completes follow up reports and response documentation in a timely, concise, and objective manner.Use of multiple databases to document adverse event, medical information, and product complaint information.Identify and communicate possible issues to Team Leaders and Manager.May assist in training others on specific, non-complex, process or database.Co-ordinate with team on problem solving and improvement initiatives.Responsible for completion of day-to-day work and process flows within the agreed service levels (SLAs).QUALIFICATION(S):Required –Registered Nurse or Pharmacist with a minimum of 6 months' experience.Registered Nurse/Pharmacist with acute and inpatient bedside experience is preferred.Bachelor or Master of Nursing/Pharmacy is preferred.Excellent clinical judgment and ability to interpret, synthesize and communicate clinical information and safety data in a scientifically sound and understandable way.Strong knowledge of medical terminology, pharmacology, human body systems and disease processes,Basic knowledge of general principles of adverse events, product quality, medical information, and Food and Drug Administration (FDA) regulations.Expert clinical assessment skills with the capacity to triage calls and circumstances appropriately.Robust critical thinking and analytical skills with the ability to make prompt high-level decisions.Ability to acquire and assimilate knowledge in different disciplines, disease and therapeutic areas.Experience working with Pharma company; (healthcare experience will be considered too).Contact center experience with inbound/outbound voice programs involving patient and health care providers (Preferred).
About CognizantCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)Recruitment Sites:11th Floor Hanston Square Bldg.No.17 San Miguel AvenueOrtigas Center, Pasig City 2nd Floor Science Hub Tower 4No. 110 Campus Avenue, McKinley HillFort Bonifacio, Taguig City 11th Floor Vector 3 Bldg.Northgate CyberzonEAlabang, Muntinlupa City 11th Floor Skyrise 4 Bldg.Block 2 Lot 4 Cebu IT ParkLahug, Cebu City Ground Floor Giga TowerBridgetowne, Libis Quezon CityTelephone number:(02) 7-976-2270World Headquarters500 Frank W. Burr Blvd.Teaneck, NJ 07666USA Phone: +1 201 801 0233Fax: +1 201 801 0243Toll Free: +1 888 937 3277European Headquarters1 Kingdom StreetPaddington CentralLondon W2 6BDPhone: +44 (0) 20 7297 7600Fax: +44 (0) 20 7121 0102
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