Business Analyst (Sales Operations)

Industry Category	Sciences	Position	Actuarial / Statistics
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-19	Valid Until	Long-term validity

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.  

We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.  

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Sales Ops Team to make sure we stay ahead of the competition.  

Acquire BPO is currently looking for a Sales Operations Analyst to support us, RingCentral: 

The Sales Operations Analyst will be responsible for working with the Channel Segment of the business by providing reports and insights that streamline existing sales processes and drive sales strategy.  This analyst will focus primarily on automating structured management reports and dashboards to monitor daily sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to also improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns. 

The analyst will support sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation and measuring and monitoring results.  

This role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.  

Responsibilities:  

Provide analytics support for management to gain insight and drive business planning based on data and statistical methods  Work closely with sales directors to improve analytical tools  Develop periodical performance monitoring dashboards, reports and metrics  Drive project milestones from concept through project closure  Actively drive project status reporting, issue identification and risk management  Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations  Review existing reports and drive automation and process streamlining to reduce drag and improve accuracy  Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones  Facilitate meetings and project work across multiple locations including global offices  

Desired Qualifications: 

4+ years of experience in sales analytics, business process design and/or consulting experience Strong analytical, organization, problem-solving and follow-through skills Ability to work on large databases and synthesize into useful reports and dashboards High Proficiency with Microsoft Word, Excel, and PowerPoint Hands-on experience with utilizing business intelligence tools, specifically Tableau and Power BI Experience with SQL, Hadoop, Alteryx and other automation tools Excellent oral and written communication skills including listening and presentation skills Ability to drive change and influence individuals at all levels of the organization Ability to gather, interpret and apply critical thinking to data to help inform decisions Ability to think and influence both at the strategic and execution level Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously Experience documenting processes using project management methodologies Ability to work in a self-directed manner Willing to do night shifts 

What we offer:  

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)  

Flexible work arrangement (Hybrid Setup) Comprehensive HMO package (medical and dental) Personal Time Off Leaves Performance Incentive Employee Assistance and Wellness Programs 

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph  

By completing your application for this role, you: 

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our Data Privacy Policy

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.·   Craig Hallum: “Predictably Exceptional Results – We’ve Come To Expect Nothing Less.”·   Deutsche Bank: “Executing like a Well-Oiled Machine.”·   Jeffries: “Firing On All Cylinders.”·   Northland: “As UCaaS Market Evolves, RNG Excels”RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that is committed to workplace diversity.Data PrivacyRingCentral is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy policy at https://acquirebpo.com/au/privacy-policy/.Disclaimer: RingCentral, Inc. is a US based company engaged as a global provider of cloud unified communications and collaboration solutions. It is operating in the Philippines with its off-shore partner Acquire Asia Pacific Philippines, Inc. Under Philippine regulatory laws, all RingCentral assigned employees are considered as employees of Acquire Asia Pacific Philippines, Inc.