Team Leader - Order Management ( NOC )

Industry Category	Sales / Marketing	Position	Sales - Eng / Tech / IT
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	35000-40000 PHP / Monthly
Updated Date	2022-09-23	Valid Until	Long-term validity

Team Leader

Provides Subject Matter Expertise ( Analytical Skills)Order Management - will be handling internal ordersWith network operations background ( handling orders and products )Provides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures, reports and communicates metric goal attainment for assigned teamEnsures accurate and timely communication of client and campaign issues to Manager Site OperationsMonitors, identify and resolve performance/behavior/attendance issues using prescribed performance management techniquesMaintains current employee records on direct reportsEnsures training needs of subordinates are metModifies operations as needed to meet service level agreements under supervision of Operations ManagerResolves escalated customer issuesHolds team meetings on a regular basis with direct reports

Solutions for Global Business NeedsDelivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.Capitalizing on Our Core StrengthsOur singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:INTEGRITY Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.RESPECTTreat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.TRANSPARENCYClear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.EXCELLENCEStrive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.