Admin and Customer Service Representative | Baguio Office

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-19	Valid Until	Long-term validity

EMAPTA is looking for an experienced Admin and Customer Service Representative for our client-partner in Baguio City.

Overview

Westward360 is a growing property management company based in Chicago, IL (USA), looking for an ambitious, well-rounded employee to assist our Investments Team.

As an Admin and Customer Service Representative, you will work with our Chicago-based team to help us manage and meet our legal requirements with regards to information needed from our clients and vendors. We will give successful employees the opportunity for continued education and professional advancement. We are excited to make you part of our global team!

Job duties:

● Work with existing Philippines and Chicago-based personnel to understand all business lines of Westward360 and contribute to the success of the organization as a whole.

● Facilitate daily operations for your management team’s portfolio.

● Monitor and resolve tenant/customer requests via our online ticketing system, Zendesk.

● Answer phone calls from U.S.-based customers and vendors via an IP telephony system.

● Communicate business needs to U.S.-based clients and vendors.

● Research client (AR) and vendor (AP) payment issues.

● More! As our Philippines team’s capabilities grow, we will ask them to help us execute more and more aspects of our business.

Required Skills and Qualifications:

● Extremely high degree of comfort and fluency in English. This is essential for this job.

● Flexibility with respect to work schedule. We will want this person’s schedule to overlap with our Chicago-based business hours.

● Strong organizational skills.

● High comfort level with technology, especially web-based software like Google Suite.

‘Nice-to-have’ / Non-essential Skills and Qualifications:

● Experience in property management or real estate.

● Experience with Zendesk.

● Customer service background.

GENUINE CAREER OPPORTUNITY WITH AMAZING BENEFITS AWAITS!

Full system training, as well as ongoing support will be providedAbove Average compensation package5-day work week - 9:00 PM to 6:00 AM/ 10:00 PM - 7:00 AM Manila Time; Mondays to FridaysHybrid: Temp WFH, onsite twice a weekPrime location in Baguio and access to top-of-the-line facilities and technologiesHMO coverage including 1 dependent or Mutual Fund Benefit upon regularization20 Leave credits per year consumed at your discretionExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activities