Senior Customer Service Representative I Makati I Dayshift I Hybrid I HMO Day 1

Be part of AU’s growing company in the Real Estate Industry!

Apply NOW and choose to start this year or early next year!

 Job Description

We’re looking for a Senior Customer Service Representative to provide specialized support for internal and external customers for our client. 

Upside Realty is a start-up real-estate company that prides itself in taking a transparent approach to selling properties, keeping what works, and changing what doesn't.

Learn more: https://upside.com.au/

about the job 

·       Employment Type: Full Time 

·       Schedule: Dayshift, Weekends off 

·       Work Set-up: Hybrid set-up, 1-2 days per week onsite after 1-week onsite training

·       Salary Range: PHP 35,000 - PHP 40,000+

Benefits 

·       SIGNING BonUS to be released on your first payout

·       HMO coverage, including 1 dependent upon hire

·       20 leave credits per year

·       Professional training

Requirements

·       Education: Bachelor's degree in accounting or related course preferred

·       Work experience: At least five years of proven experience in an English-speaking customer support role. Experience in handling AU accounts is a plus!

·       Outstanding spoken and written communication skills

·       Tech-savvy and a fast learner 

·       Able to make inbound calls and talk to customers if needed 

·       Working knowledge 

·       Customer Support Experience 

·       G-Suite, and CRM software (Zendesk)

·       Soft Skills: Exceptional interactive skills, organized, client-centered, problem-solver mentality, can balance workloads, can multitask, and meet deadlines

Responsibilities

·       Provide end-to-end admin help to real estate campaigns 

·       Provide support on a wide variety of requests via phone, email and slack

·       Attend training to learn how to answer customer queries about Real Estate Sales and legislation over the phone

·       Foster rapport with Australian Real Estate Agents/Brokers 

·       Liaise with Australian lawyers during various stages of property sales

·       Draft print advertising (marketing assets) for property campaigns using digital tools