Zoom 286: Customer Success Manager (Night Shift)

Industry Category	Sales / Marketing	Position	Sales - Eng / Tech / IT
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Long-term validity

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.Responsibilities:The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accountsDevelop and maintain long-term relationships with stakeholders within assigned accountsConduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releasesPlan and conduct on-boarding and training for new customersClosely manage and nurture accounts to identify and eliminate risk attributionCreate and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimizationAnalyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressedCollaborate with key internal stakeholders with demonstrated ability to take direction and produce required resultsRequirements:Minimum of 3+ years experience and a proven track servicing strategic accountsPrevious experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video vendersAbility to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are requiredPossess excellent verbal and written communication skills, including ability to present to executive and key decision makersCRM experience with Salesforce.com preferredAbility to deliver customized presentations and demonstrations via web conferenceBA/BS degree or equivalent work experienceStrong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the serviceStrong acumen of software industryGreat interpersonal skills with a positive attitude

Workspace & Talent Built For Growth in the PhilippinesFor over ten years, we have delivered forward-thinking office space and high performing offshore talent, enabling our partners to exceed their business growth.With 40+ flexible workspaces in Metro Manila, Cebu, Clark and Iloilo, we have an office space suited to teams of any size or stage. Our ready for you workspaces consist of Coworking Space, Private Offices and Virtual Office Solutions strategically created and designed for what your business needs now, and where it's going next.We also know not one size fits all, so we design, build and manage customized office spaces, bringing to life your ideal workspace. As the Philippine's largest Coworking space and staff leasing provider, we are uniquely positioned to provide our clients with the "who" and "where" they need to establish or grow their operations in the Philippines.We offer ISO-Certified flexible workspace and Offshore Teams along with  a full suite of  technology, legal & Accountancy services, designed to help companies outsource to the Philippines or enter and expand in the country.Since our  inception in March 2009 we have successfully assisted over 400+ companies in establishing  or expanding their operations through  our space or people services.in the country. Our client portfolio includes small to medium sized enterprises as well as multinational companies and fortune 500 players.Visit https://kmc.solutions learn more about us and what we do.