TEAM LEADER (WFH)

Job Description:

*This role is central to ensuring our operational teams deliver a high- quality service to DXC's clients across a number of teams.

*Team Leader will have daily interactions with our customers and internal processing teams supporting them to resolve any processing suspensions or quality disputes

*This role entails a lot of coaching/mentoring ensuring the team is performing at a high level at most times

Essential Job Functions:

*Accountable for the overall service delivery and performance of the team

SME and responsible for the day-to- day management of a team of Customer Service Representatives

*Effectively communicate business expectations, provide updates, and ensuring the team is well equipped to delivery excellent service to customers by providing training and mentoring

*Creating and maintaining reports to validate team's activities

*A partner of Quality and Operations Team in monitoring the team's service delivery

*Expertise in Performance/Client Management

Basic Qualifications:

*Preferably college graduate of any 4 year course

*Must have at least 2 years people management experience

*Experience in managing Healthcare or Life Insurance products, services and operations for at least 1 year

*Strong Understanding and Background Healthcare or Life Insurance Product, Services, and Process.

*Flexible working hours- ability to work in shifts and adapt to new demand; Multitasker

*Must have excellent written and verbal communication skills

Other Qualifications:

*Able to do coaching/mentorship

*Ability to do Root Cause Analysis

PERKS:

*Permanent WFH

*Work equipment will be provided.

*Other allow & benefits in the offer script (Flexible Benefits, Night Differential Pay, 13th, HMO, etc.)

*2K Internet Reimbursement [At least have 50mbps or Higher than 50mbps)

*Health Insurance (HMO) for you and dependents upon hiring

*Life Insurance coverage from day 1 of employment

*15 - 20 Days Vacation and 15 Days Sick Leave

*Expanded maternity leave up to 120 days and Maternity Benefits

*Expanded paternity leave up to 30 days

*Non-Taxable Allowance (De-minimis)

*Company-sponsored trainings upskilling, and certification

*Flexible Working Arrangements (Virtual First)

*Healthy and Encouraging Work Environment

*Recognition and Pay for Performance Culture

*Supplemental Pay (Standby/Shift)

*Covid19 Support

*Retirement Program

*Employee Assistance Program