• Partner with Product sales Specialists in satisfying after sales demands of given user base.
• Perform customer service systems when needed.
• Determine and examine support levels when really needed.
• Make ideas to develop procedures and specialized tweaks.
• Using a computer generated procedure, takes action to user enquiries in a call center setting.
• May conduct one or more of the following: Takes action to phone problems and grievances using standardized scripts and processes.
• Gathers information, , researches/resolves enquiries and records consumer phone calls.
• Communicates most advisable solutions for agreement in a prompt method.
• Informs users about assistance offered and analyzes consumer necessities.
• Provides practical information, exercising and aid to lower level staff members.
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Metacom was founded to offer consulting services, IT-enabled assistance and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people with excellent and interesting work opportunities they need for competent development in the BPO Sector.WHY JOIN US?Earn Above Industry Standard Total Salary PackagesEnjoy up to 3 dependents covered by our health cardTake advantage of our Management program and get promoted in as short as three months!Day care center to assist our hardworking single mom employeesAPPLY NOW AT METACOM!Click "Apply Now" and we will contact you for an interview right away!