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Cebu City - Customer Service Representative

2022-10-17 IP Location 菲律宾 70

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-17	Valid Until	Valid for a long time

Job Description

We are URGENTLY HIRING for CUSTOMER SERVICE REPRESENTATIVES to be part of our UK TELCO ACCOUNT!!!

Responsibilities:

• Provide excellent customer service

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Perform customer verification

• Direct requests and unresolved issues to designated resource

• Record details of inquiries, comments, complaints and actions taken

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

Qualifications:

• Need to have at least 6 months experience in the BPO company

• Need to be at least High School (Old Curriculum/SHS graduate

• Excellent written and verbal communication skills

• Excellent customer service skills

• Must have the knowledge and ability to navigate computer and web-based applications

• Can multitask and work with diverse people

• Upbeat and highly motivated

• Work onsite setup

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More>Company Introduction

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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