Summary of Role & Responsibilities:
Responsible to lead a team of regional inside marketing individuals for achieving an annual/quarterly/monthly goal, building strong and partner focused relationships. Drive business planning, forecast accuracy and work effectively with the other regional teams to drive global alignment and consistency. Ensure all sales processes are understood and followed, solutions presented meet the business’ outcomes for our customers.
Continuous Learning:
Participate in co
ntinuous learning and training to further expand your knowledge and skill set around products and solutions in respo
nse to a changing enviro
nment and new developments in the IT industryProactively focus on keeping up-to-date sales motion and expectations to ensure that you are a Subject Matter Expert (SME) to coach your sellers on a daily basis
Business Performance:
Achieve sales targets by successfully managing the sales teamProactively mo
nitor and adjust plan to address gapsSuggest adjustments to improve efficiency while being committed to maintaining a global sales motion Present realistic forecasts to the management teamLead the weekly, mo
nthly and quarterly business review results readouts with client stakeholdersManage daily operation of call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs
Lead Management (Qualify):
Daily inbound and outbound queue mo
nitoring ensuring customer respo
nsivenessProvide real time observation and feedback to sellers to improve the customer experience
Opportunity Management (Develop & Close):
Daily coaching sessions with sellers to ensure they are havin
g relevant co
nversations with the customer and partner stakeholder(s) so that the customer needs are solution into tangible products, services, and licenses in a timely and efficient mannerEnsure that sellers are taking the appropriate next steps when engaging with the customer, partner and other resources, and Vendor resources to accelerate opportunities and bookingsEnsure that sellers are maintaining a healthy, accurate pipeline by havin
g regular reviews of the funnel
Interlocks & Cross Functional Alignment:
Build and maintain deep internal and external relatio
nships for effective partnering and provide feedback into the global programLiaison to regio
nal leadership, as well as to your regio
nal counterparts across the globe to promote information and best practice sharingAssist in communication management to ensure transparency across the organizatio
nInterlock with Analyst and PM on forecast modeling and the health of the pipelineWeekly interlock with PM on systems, tools, accounts, trouble tickets, onboarding, and staff change issues
Recruitment, Coaching & Training:
Respo
nsible for hiring the very best talent and ensuring business continuity, including managing attrition proactivelyAssign resources to ensure staffing optimization of resource coverageCreate an award-winning working enviro
nment using the latest available technology to enable and empower each seller on the team to perform to the very best of their abilitiesCo
ntinually help sales team to grow and keep the sellers motivated and engagedActively participate in calls your sellers are havin
g with customers/partners on a regular basis and provide real time observatio
nal feedback to your sellers to improve customer/ partner experienceCo
nduct individual performance mo
nitoring and delivery to KPIs by raising team averages and upward trendsTrack individual and team performance to ensure that the team is delivering desired results.Take necessary actions needed to improve performance
Skills Requirements:
7-8 years sales experience, with 3-4 years leadership experience within the IT IndustryHas co
nsistent record of sales successHas effective business planning skills, pipeline review, resource & Partner management skillsStrong coach with a passion for empowering Early in Career talentPossess strong relatio
nship building skillsHolds a bachelor’s degree or equivalentHas a success-driven work ethic, ability to develop talent and history of strong performance in leading diverse teams in a dynamic, challenging and changing environment.Experience and success track in driving teams for their successful account planning and bookings forecasts.Posses strong sales coaching skills, flexibility and a real passion for developing others, together with excellent communication skills and a dynamic work styleHave excellent organizatio
nal and administrative skills (including attention to detail)Have good presenting/training skills (for sharing standards with colleagues and team-members)Intermediate using MS Office application (Word, PowerPoint and in particular Excel)