Customer Service Representative (Sales Admin)

Industry Category	Sales / Marketing	Position	Telesales / Telemarketing
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-16	Valid Until	Long-term validity

Access this link to apply: https://smrtr.io/b7XhG

What will a normal day look like?

The Sales Support Officer is responsible for being the last line of defense against anomalies to a customer’s order. This could include; inaccurate provisioning of an order, the customer enduring a bad experience, ensuring customer has been provided with accurate and clear information and saving customers and orders where applicable.

The Sales Support Officer is to maintain and deliver great customer experience while conducting investigations, resolving orders, handling high-risk customers, dealing with complex order and customer queries.

The Sales Support Officer is to also provide recommendations or feedback (where applicable) to Operations Leaders if they come across any gaps. The Sales Support Officer also may be required to assist with ad-hoc tasks or projects where requested.

What should you expect from us?

27K Salary packageFixed day shift on a rotating roster, Monday - Friday, 7am - 4pm (potential weekend and overtime shifts)A predominantly on-site role however, must be amenable & capable to work from home as neededShortened probationary period to 3 mosHMO coverage with free dependentLife Insurance CoverageAustralian Telco Account with the chance to grow with major partnerships in Australia and in the PhilippinesWe promote within the company! Look no further to take the next step in your careerAwesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!

Qualifications

Essentials

ResilienceCommunication Skills (written & verbal)Exceptional listening skillsProblem Solving abilityEmpathy for othersRapport building skillsInfluence & PersuasivenessTime ManagementTeamworkInitiativePlanning and organising skillsPrioritisation skillsSelf-ManagedOpenness and willingness to learning and continuous developmentCommercial acumenConflict Resolution skills and Escalation ManagementResults orientationAttention to detailTechnology literateProficient in Microsoft OfficeContact Centre knowledge – technical and workflows, best practice, internal and external awareness of contact centres

Desirable

Sales ExperienceCustomer Service Experience Contact Centre Experience

Personal Requirements

Good Character – Respectful, open, honest, transparent and authentic, with integrityPersonable with a positive attitude and sense of humourUnderstands the key to our success is through coaching and developmentHighly motivated, goal orientated, focussed and drivenBelief that an excellent customer experience and advocacy is paramountConfidence, resilience and calmness under pressure within a fast paced environmentCourage to makes mistakes, learn from them and deal with issues head onA flexible & consistent approachInnovative, creative and visionaryLeadership presence - Committed to regular quality interactions with the team

Access this link to apply: https://smrtr.io/b7XhG

Additional information

At TSA, the health, safety and well-being of our team is our number one priority!

In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Facebook: https://web.facebook.com/tsaphilippines/

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TSA Website: https://tsagroup.com.au/

Instagram: tsa_group_

linkedIn: https://www.linkedin.com/company/tsa-group-australia/

Videos to Watch:

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*Terms & Conditions apply

TSA is a privately-owned Australian company that has a diverse workforce of more than 1,500 personnel. TSA has operated for over 17 years in the business and the residential sales and service market, providing a range of outsourced Sales, Service and Back of House channels and facilities for major organizations.TSA manages up to 1 million customer contacts, generates up to 50,000 product sales and process & provision in the vicinity of 60,000 customer transactions per month on the back of multi channel customer engagement with pre and post sales support - both Front of House and Back of House.TSA has continued to achieve an outstanding track record in telesales, sales consultancy and face-to-face selling. Our success has been built on these core principles:Customer experience is paramount.Our teams take pride in exceeding the expectations of your customers.We deliver results.All our sales and service personnel benefit from high standard coaching, with quality assurance provided by dedicated support teams and coaching led by team leaders.Your objectives are our objectives.We have built our business on knowing our clients' people, products, services and philosophies. We understand their priorities.You can rely on us.We have invested heavily in technology to deliver seamless performance. All of our centres across Australia have the IT infrastructure to run in an independent or coordinated mode of operation.Our managers lead by example.We have a strong leadership team with over 100 years of combined executive management team experience in Sales and Business Management.