Sales agent | Dayshift + Weekends off!

Industry Category	Sales / Marketing	Position	Telesales / Telemarketing
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-16	Valid Until	Long-term validity

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Sales Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success. 

As a Sales agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy. 

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Your day could see you:

• Establishes and maintains a high level of customer satisfaction in all sales transactions.

• Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.

• Possess excellent sales pipeline management skills.

• Identifies opportunities to up-sell and refer the service.

• Handles inquiries with regard to product and services

• Handle all incoming phone calls with courtesy and professionalism.

• Responsible for handling and resolving customer inquiries accurately timely.

• Work with other departments as needed.

• Responsible for maintaining customer files and accurate details from all calls through campaign CRM.  

• Correct incomplete / incorrect sales.

• Coordinating well with other departments.

• Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

• Understanding all the business and products’ aspects to provide proficient support.

• Participating in team activities such as team huddles, up-training, etc. 

• Responding to inbound customer email inquiries with detailed responses and providing action accordingly. 

• Handling all requests with due skill and care.

• Promoting and demonstrating Acquire’s values internally and externally.

A BIT about YOU

• Must have at least 1 year of BPO Sales Experience

• Familiar with the Call Center SLA

• Must be self-motivated

• Must be able to work independently 

• Able to analyze and provide creative solutions

• Excellent stakeholder management experience

• With excellent English communication, listening and organizational skills.

• With a knack for multi-tasking.

• Able to solve problems and work under minimal supervision.

• Adept in learning new workflows and tasks.

• With working knowledge of CRM.

• Extensive experience in converting a lead into a closed sale 

• Passion and drive for Selling with exceptional customer service 

• Experience w/ Customers CRM Salesforce preferred but not essential

• Proven ability to hit Customers selling KPI and SLA expectations

• High level English proficiency and interpretation

• Past experience in Western campaigns, idealistically Australian call centres. 

• Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Excellent feedback from customers.

• Achievement of KPIs. 

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.

For faster application processing, apply for your desired position through this link: www.bit.ly/ACQJobPortalForm

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.