Associate Customer Care Representative

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-14	Valid Until	Long-term validity

Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for enhancing each customer's relationship with First Advantage. Support is primarily delivered through email, chat and occasionally via phone. Each email is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. 

 Requirements

Graduate or has accomplished at least 2 years in a college course, Psychology, Business Management, Communications, Advertising, Marketing and other related courses. (College undergraduates, High School graduates and career shifters are also welcome to apply)0-2 year of experience in a customer-facing or knowledge delivery role.Knowledge of common computer configuration.Strong computer navigation skills.Communicate in a clear and concise manner.Ability to work in a logical flow to isolate causes of problems and determine potential solutions.Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.Ability to work collaboratively in a team environment.Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.Prior experience with Microsoft Office (excel, word, and outlook) preferred.Passion and enthusiasm for delivering an extraordinary customer experience.Must be willing to work in Alabang, Muntinlupa once we return to the office setup.Full time positions available.Amenable to work on a permanent night shift scheduleTemporary work-from-home arrangement

------First Advantage Privacy Vision  First Advantage is committed to the responsible use of information and protecting individual privacy rights. First Advantage strives to provide services to businesses, consumers, non-profit organizations and government agencies that help reduce fraud, mitigate risk, facilitate more informed decisions, and make society safer, in ways that protect consumer privacy. We aspire to protect consumer privacy through the design of our products, by credentialing, monitoring, and auditing our customers as appropriate, and through other information security safeguards. We also strive to promote transparency through consumer education initiatives, privacy principles and policies, and appropriate opportunities for consumer choice, access, and correction with respect to personal information about the consumer. For more information about the data privacy principles of First Advantage, you may visit our website at www.fadv.com. By clicking the "APPLY" button, you are agreeing to our company's Data Privacy Policy.

First Advantage is Asia-Pacific’s leading background screening, end-to-end risk mitigation and talent acquisition solutions provider. Headquartered in Florida, and providing screening services globally, First Advantage pioneered Asia Pacific’s background screening industry and has led the industry in setting background screening benchmarks as it expands operations throughout the region. The exponential growth of First Advantage’s Asia-Pacific operations has enabled the company to leverage regional expertise, technology and service strengths with international experience, skills, products and reach. The Asia-Pacific operation handles large volume screenings for some of the world’s largest organizations in the financial services, retail, IT/ITeS, manufacturing, pharmaceutical and oil and gas sectors, among others.