CUSTOMER EXPERIENCE ASSOCIATE - BPO - CEBU CITY

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-14	Valid Until	Long-term validity

Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Expands skills within an analytical or operational process.Maintains appropriate licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Works with a moderate degree of supervision.

Functional Knowledge

Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

Supports the achievement of company goals by integrating teams for the best outcome.

Impact

Impacts a team through quality of services and information provided.Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

Has no supervisory responsibilities.Manages own workload.

Problem Solving

Ability to problem solve, self-guided.evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines and under supervision, to meet SLAs.Provides customers with information that is specialized and communicated in a warm empathetic manner.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Explains company policies to customers.Performs other duties as assigned.Complies with all policies and standards.

A Business Process Services PioneerAs one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.  We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day. Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.