Global Service Bureau Specialist (US shift)

Industry Category	Accounting / Finance	Position	Banking / Finance
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-10-13	Valid Until	Long-term validity

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationRetirement benefitsPaid Time Off and other leave of absence

about this Opportunity

The Global Service Bureau Specialist will be responsible for the accurate set-up, maintenance and enrichment of Standing Settlement Instructions in alert and the generation of reports for clients. The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify non-compliant data vs validation rules. As assigned by the Leads, the GSB Specialist will be involved in managing huge projects where he/she will 1) perform project scoping to determine capacity requirement based on client's volume 2) determine turnaround time target 3) negotiate with internal and external parties on reasonable turnaround time commitment 4) communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues 5) ensuring client satisfaction during and after the completion of each project.

What You'll Do

Actively manage multiple alert-related projects taking responsibility for meeting required turn-around time and with the highest level of accuracyAssess the volume and quality of the data received from clientsActively communicates with clients to clarify potential issues and secure missing mandatory informationNegotiates with client to agree on a reasonable turnaround time to complete the projectPrepares a Statement of Work for billable tasks o Performs the data upload of Standing Settlement Instructions (SSI)With appropriate authorization from clients, responsible for the maintenance of client’s SSIs in alert With the Quality Data Initiative:Conducts a thorough review and analysis of the SSI of existing clients against the industry and changing market validation rulesHighlights and recommends areas for improvement to enable client to achieve acceptable compliance rates New client training specific to the collection of SSI data and transfers said data in an acceptable template (Data Collection Form)Responds to client requests with regards to Global Service Bureau servicesManage assigned cases in Salesforce, make the necessary updates on the case, works with the client in confirming closure of the caseAdheres to agreed quality standards in executing all assigned tasks, ensures 100% compliance to Information Security and Client Confidential Information policies of the organizationResponsible for generating various reports for clients (Brokers, Investment Managers, and Custodians) including benchmark reports, data quality initiative reports, etc.Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Sound Like You?

Minimum of 3 years of related experienceBachelor's or Associate's degree preferred

Who We Are:

DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. To learn more, visit www.dtcc.com.