Customer Engagement Executive

Increase the font size  Reduce the font size 2022-10-11 IP Location 菲律宾 94
Industry Category Sales / Marketing Position Sales - Eng / Tech / IT
Recruitment Department Number Of Recruits several
Work Location All Cities Nature Of Work Full Time
Gender Requirements Male Marriage Requirement No marital status restrictions
Education Level Open to all levels Work Experience No work experience restrictions
Age Requirement Above 18 years old Salary Package Negotiable
Updated Date 2022-10-11 Valid Until Long-term validity
Job Description

Key Accountabilities / Key Activities:

• Actively pursue and develop new leads that would benefit from BNEXT’s solutions or fixed services and maximize customer potential.

• Carry out customer needs analysis and then propose custom solutions which persuade the customers that the product or service best satisfies their needs in terms of quality, price and suitability.

• Meet the communicated sales targets whilst ensuring that BNEXT can deliver on its promise at sale stage.

• Develop long-term relationships with the main stakeholders, including but not limited to the IT managers, CIOs, and CTOs through managing and interpreting their requirements whilst evaluating satisfaction throughout the customer lifecycle.

• Prepare customer quotations and administer customer accounts.

• Prepare reports and keep documentation updated as required.

• Negotiate tender and contract terms and conditions which ultimately meet both the customer’s and company’s expectations.

• Provide pre-sales technical assistance, product education, and transitional post-sales support. Help close deals handled by other members of the sales team across all segments by leading pre-sales discussions of all solutions and fixed services.

• Provide training and prepare support material for colleagues in other sales channels.

• Liaise and negotiate with suppliers for quotations when part of the solution requires subleasing to 3rd parties.

• Support marketing activities by attending trade fairs, conferences and other marketing events.

• Maintain high level of customer satisfaction by ensuring customer problems are followed up in a timely manner and promote usage of BNEXT’s Fixed Services and solutions.

• Develop technical and sales skills to adapt to the services and products marketed according to company strategy.

• Perform other duties and responsibilities as required to fulfil the job function or as assigned.

Technical / Professional Expertise:

• Previous experience in a technical sales role.

• Fluency in English, excellent communication & negotiation skills are a must.

• Self-motivated, highly driven and sales-oriented individual

• Able to act fast, work on own initiative and under pressure in a fast-changing environment.

• Able to take action, can deliver accurately and on-time

• Understands BNEXT’s product portfolio, technology, features and benefits.

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